topic Re: Plusnet Hub One in Tech Help - Software/Hardware etc

Plusnet Hub One

anniesboy — Wed, 11 Nov 2015 11:09:40 GMT

Is this a modem router.
http://www.plus.net/support/broadband/hardware/hub-one-setup.shtml

Re: Plusnet Hub One

Chris — Wed, 11 Nov 2015 11:11:33 GMT

It is indeed an all-in-one Fibre modem/router. Only launched earlier today.

Re: Plusnet Hub One

w23 — Wed, 11 Nov 2015 11:20:46 GMT

Any technical details available (for those interested)?

Re: Plusnet Hub One

DamBuilder — Wed, 11 Nov 2015 11:22:25 GMT

Looks like it's a re-badged HH5..?

Re: Plusnet Hub One

MisterW — Wed, 11 Nov 2015 11:24:50 GMT

Does look a bit HH5 ish, doesn't it...

Re: Plusnet Hub One

w23 — Wed, 11 Nov 2015 11:26:45 GMT

Shape and accessories seem to match but then, would it be a 5A or 5B (or random mix of both)?

Re: Plusnet Hub One

VileReynard — Wed, 11 Nov 2015 11:28:12 GMT

I wonder if its a crippled HH5 - or not.
Plusnet don't have a good record on "own brand" routers.

Re: Plusnet Hub One

anniesboy — Wed, 11 Nov 2015 11:35:06 GMT

So self install possible?

Re: Plusnet Hub One

Chris — Wed, 11 Nov 2015 11:35:52 GMT

It's a 4 port (all Gigabit) VDSL router, with a/n/ac wireless. It'll be sent to new customers signing up to fibre from today and will mean an engineer is not sent as part of the fibre install.

Re: Plusnet Hub One

chenks76 — Wed, 11 Nov 2015 11:38:45 GMT

so by default it's now a self-install FTTC product ?
is one of the gigabit LAN ports used to connect to the master socket? or does it have a separate DSL socket?

Re: Plusnet Hub One

Chris — Wed, 11 Nov 2015 11:40:03 GMT

For new customers yes, upgrades at the moment still require an engineer and will receive the Hub Zero.

Re: Plusnet Hub One

chenks76 — Wed, 11 Nov 2015 11:42:10 GMT

why the difference?

Re: Plusnet Hub One

Chris — Wed, 11 Nov 2015 11:43:50 GMT

It's simply the way we've decided to develop these changes.

Re: Plusnet Hub One

chenks76 — Wed, 11 Nov 2015 11:46:04 GMT

so, as usual, existing customers get brushed under the carpet in favour of the chase for new customers.
seeing as you're giving away free internet these days, maybe you should remember the customers who are actually paying you for internet. remember those idiots?

Re: Plusnet Hub One

Chris — Wed, 11 Nov 2015 11:48:02 GMT

Sorry that you're not happy but that's the decision that's been made. I'm hopeful that it won't be too long before existing customers get this too.

Re: Plusnet Hub One

bobpullen — Wed, 11 Nov 2015 11:51:22 GMT

Quote from: w23
Shape and accessories seem to match but then, would it be a 5A or 5B (or random mix of both)?

A (subject to change of course).

Re: Plusnet Hub One

ITWorks — Wed, 11 Nov 2015 11:55:41 GMT

Quote from: Chris
Sorry that you're not happy but that's the decision that's been made. I'm hopeful that it won't be too long before existing customers get this too.

Seems like existing customers are seen as second class on this ( getting rid of old stock), already paying PN money, and then most likely need to take time off work if they want to upgrade to fibre, but no such issue for new customers.

Regards
Mike

Re: Plusnet Hub One

Chris — Wed, 11 Nov 2015 12:00:38 GMT

Quote
( getting rid of old stock),

That's not the reason at all, the Hub Zero will continue to be supplied on ADSL connections.

Re: Plusnet Hub One

ITWorks — Wed, 11 Nov 2015 12:02:12 GMT

Okay, getting rid of old stock which has the fibre firmware?, So what is the reason?, do you think it is fair exsiting paying customers will most likely have to take time off work and new ones won't?
Regards
Mike

Re: Plusnet Hub One

Chris — Wed, 11 Nov 2015 12:04:30 GMT

It's a business decision based on a number of factors, that I'm not going to discuss. I appreciate that you're not happy that this hasn't been launched for existing customers too, but surely launching it at all is a good thing?