topic Re: "Screen format full" message in Tech Help - Software/Hardware etc

"Screen format full" message

JohnCT — Mon, 20 Oct 2014 10:52:33 GMT

I am running Windows 8, not many problems, but a persistent one is when opening up after the screen has gone to sleep I get the above message, and the top of the screen is blanked. After a few moments the message goes and the screen corrects itself. I have made certain that I have the latest video driver for my NVIDIA GEForce GT 620M display adapter. Any Ideas please?

Re: "Screen format full" message

ReedRichards — Mon, 20 Oct 2014 11:52:43 GMT

Some conflict between your display setting and the ones that your monitor would like to see? So you monitor wakes up with its default setting which does not match what you are using and takes a few minutes to adjust itself? I'm just guessing.

Re: "Screen format full" message

JohnCT — Mon, 20 Oct 2014 12:01:52 GMT

Thanks, that could be so, if it is how do I establish it, more importantly how can I correct it!

Re: "Screen format full" message

pwatson — Mon, 20 Oct 2014 12:07:27 GMT

What are you using as a monitor? Could this be text displayed by the monitor rather than the computer? It sounds like the monitor is telling you that it is set to 'full' aspect ratio...
You may be able to check if this is the case by unplugging the video feed to the monitor and seeing if you get the message when you plug it back int?

Re: "Screen format full" message

JohnCT — Mon, 20 Oct 2014 12:52:46 GMT

It a Sony all in PC, so it is not possible to unplug the monitor independent of the PC.

Re: "Screen format full" message

ReedRichards — Mon, 20 Oct 2014 14:16:38 GMT

And what display resolution have you set?

Re: "Screen format full" message

JohnCT — Mon, 20 Oct 2014 14:28:13 GMT

1920 x 1820, the recommended.

Re: "Screen format full" message

Oldjim — Mon, 20 Oct 2014 14:33:19 GMT

Is that a typo - 1920 x 1080 is more usual

Re: "Screen format full" message

JohnCT — Mon, 20 Oct 2014 15:25:25 GMT

That (1920 x 1820 is what is says!

Re: "Screen format full" message

ReedRichards — Mon, 20 Oct 2014 17:18:11 GMT

So your screen is almost perfectly square; more so than the older 4:3 aspect ratio used before wide-screen came along?

Re: "Screen format full" message

RobPN — Mon, 20 Oct 2014 17:25:28 GMT

Quote from: ReedRichards
... screen is almost perfectly square; more so than the older 4:3 aspect ratio used before wide-screen came along?

And squarer even than the 5:4 screens (which is obviously squarer than 4:3)

Re: "Screen format full" message

Oldjim — Mon, 20 Oct 2014 17:46:44 GMT

what is the model of Sony you have

Re: "Screen format full" message

ReedRichards — Sat, 25 Oct 2014 08:18:10 GMT

JohnCT never came back; I wonder what happened.

Re: "Screen format full" message

shutter — Sat, 25 Oct 2014 14:22:53 GMT

Just a thought........ this may have nothing to do with "conflicts" or software... but is just and "advisory" message as in.....

Screen Format .............. FULL i.e defining that the "screen format " is FULL SCREEN ? ? ? ?

Re: "Screen format full" message

JohnCT — Wed, 29 Oct 2014 08:23:21 GMT

I apologise for the delay in answering, I was indisposed then my broadband was down for a week. Thanks you one and all for your replies, If you are correct RR it is a nuisance as the screen takes several seconds to get back to its correct display. The system is Sony L series 15/8/1/2/t Aio, it was purchased from John Lewis, they have offered to take it into their help desk and check it out, but that would mean doing without it for several days, especially as the nearest JL is 30 miles away. Me thinks I will just have to suck it up!

Re: "Screen format full" message

Anonymous — Wed, 29 Oct 2014 08:33:30 GMT

Hi, it may be helpful I don't know but I am running Windows 8.1 Pro N with an Intel i7 4765T Processor and using the on-board HD 4600 graphics via DisplayPort connection. If I put my PC to sleep on waking the screen is nothing but coloured snow and no amount of waiting key pressing or mouse moving will reset it and to get back to a usable desktop I have to shut the PC down.
So if nothing else this tells me that this is a Windows 8 issue and is not connected to a specific graphics card / driver.

Re: "Screen format full" message

pwatson — Wed, 29 Oct 2014 10:20:17 GMT

As per my previous post, this sounds like an issue with the display - Not the PC. Try toggling through the 'Screen Format' options using the button on the remote control.

Re: "Screen format full" message

Anonymous — Wed, 29 Oct 2014 10:31:06 GMT

Quote from: pwatson
What are you using as a monitor? Could this be text displayed by the monitor rather than the computer? It sounds like the monitor is telling you that it is set to 'full' aspect ratio...
You may be able to check if this is the case by unplugging the video feed to the monitor and seeing if you get the message when you plug it back int?

I quite agree the source of this message my well be the monitor. However, the point I am making is that the issue regarding the graphics after a wake up is not limited to the OP. Having suffered a variation of this using different hardware the common denominator here is Windows 8 implying that it is to blame.

Re: "Screen format full" message

pwatson — Wed, 29 Oct 2014 10:35:23 GMT

My reply was aimed at the OP, however I disagree with your conclusion. In this case the screen is waking up, it's just that it's displaying an annoying banner when it does so. Nothing to do with OS...

Re: "Screen format full" message

Oldjim — Wed, 29 Oct 2014 10:54:25 GMT

I am having problems identifying the model you have
As far as I can tell the only model which fits your description is Sony VAIO L Series 24 http://www.expertreviews.co.uk/pcs/1303111/sony-vaio-l-series-24
This has a 24" screen with a resolution of 1920 x 1080 screen
Assuming I am correct then the problem is that the graphics have been set up incorrectly
Does this help http://windows.microsoft.com/en-gb/windows-8/get-best-display-monitor