topic Humax Foxsat HDR in Tech Help - Software/Hardware etc

Humax Foxsat HDR

Strat — Sun, 16 Oct 2011 13:15:35 GMT

My daughter has a Foxsat HDR which is showing an error on it's display of E-FE.
A quick Google reveals this:

Quote
E-FE
Definition : Failed Compare After Flash Write
Possible Remedy To Rectify Error : The Flash Memory Of The STB Is Damaged* You Need To Change The Main Board (CPU Board). Return Your STB To The Retailer To Be Replaced.

I just wondered if anyone else had come across this and if there is a quick fix procedure.
I have emailed Humax support and await their reply.
The unit is under 12 months old...until the middle of November this year.

Re: Humax Foxsat HDR

artmo — Sun, 16 Oct 2011 14:02:12 GMT

Strat, I think you have done the right thing in emailing Humax. I have one of their boxes and have found them very good at dealing with any email query from me. I'm sure you will get a positive response.
Sounds like you may have to return it for repair/replacement.

Re: Humax Foxsat HDR

nadger — Sun, 16 Oct 2011 15:44:22 GMT

Recently received email.

Quote
HUMAX MAILER TELE: 0844 669 0677
============ ===================
Freesat software update and new website launched

Dear Humax user,
We are pleased to release the following software update for the
Foxsat-HDR models that resolves the recent issue of having a
delay in scheduling recordings via the EPG.

New software updates
--------------------
New software updates for all Foxsat-HDR models
Foxsat-HDR models version HPRSFCI 1.00.17 (Broadcast)
Starting: 13/10/2011 @ 11am
New version first time broadcast
To check the full release notes of this update please click here
http://www.humaxdigital.com/uk/support/

For further information please do not hesitate to contact Humax
customer services by email at uksupport@humax-digital.co.uk or
on the telephone on 0844 669 8800.

Re: Humax Foxsat HDR

Strat — Sun, 16 Oct 2011 15:57:47 GMT

I've a sneaky feeling that it was in the process of updating it's firmware over the air on the 13th/14th when there was a power cut leading to a corrupt firmware.

Re: Humax Foxsat HDR

Vip3r — Sun, 16 Oct 2011 16:50:21 GMT

Have you tried the process for manually updating the flash via USB?
Humax Update 1.02.20

Re: Humax Foxsat HDR

MartinGoose — Sun, 16 Oct 2011 17:53:46 GMT

Quote from: Vip3r
Have you tried the process for manually updating the flash via USB?http://www.avforums.com/forums/freesat/1517610-media-file-server-bundle-foxsat-hdr-release-4-0-a.html

Yes but take care to use the correct firmware
http://www.humaxdigital.com/uk/support/downloadcenter_model.aspx?category_seq=65
Then, if your box is networked, maybe install the Media & File Server Bundle for the Foxsat HDR by raydon. See:
http://www.avforums.com/forums/freesat/1517610-media-file-server-bundle-foxsat-hdr-release-4-0-a.html

Re: Humax Foxsat HDR

pierre_pierre — Sun, 16 Oct 2011 18:41:25 GMT

Just looked at mine, it has software 1.00.17 updated 20th Sept

Re: Humax Foxsat HDR

Strat — Sun, 16 Oct 2011 18:56:17 GMT

Quote from: Vip3r
Have you tried the process for manually updating the flash via USB

Yes I have but it failed but I will be downloading a fresh copy onto a clean drive and trying again.
It's a pity it won't update direct from a site.

Re: Humax Foxsat HDR

randpwar — Mon, 17 Oct 2011 07:58:15 GMT

@strat It might be worth mentioning that I had to do a manual upgrade to a Phillips HDR and found out that it would only find the file on a FAT formatted drive rather than FAT32

Re: Humax Foxsat HDR

itsme — Mon, 17 Oct 2011 10:24:27 GMT

I got one Philips 3D Blu-ray and a Philips Blu-ray and both will except FAT16 and FAT32 drives.

Re: Humax Foxsat HDR

Strat — Mon, 17 Oct 2011 10:30:34 GMT

Thanks randpwar.
I have an identical unit to my daughters' and have updated mine using the same stick as I used on hers with no problems.
Hopefully Humax support can offer a solution.

Re: Humax Foxsat HDR

Strat — Mon, 17 Oct 2011 17:40:05 GMT

Update:
Humax Support have replied to my email and offered either a repair or exchange. I've requested an exchange.
All good so far

Re: Humax Foxsat HDR

artmo — Mon, 17 Oct 2011 17:47:40 GMT

A good result Strat. They're a good company IMO.

Re: Humax Foxsat HDR

shutter — Mon, 17 Oct 2011 19:33:42 GMT

Quote from: Strat

My daughter has a Foxsat HDR which is showing an error on it's display of E-FE.

Erm..... shouldn`t this be posted in "Hardware.... the place to discus..... " ahem......

Re: Humax Foxsat HDR

Strat — Mon, 17 Oct 2011 20:16:58 GMT

Good point shutter
I expected a Mod to move it

Re: Humax Foxsat HDR

shutter — Mon, 17 Oct 2011 20:26:10 GMT

Quote from: Strat

I expected a Mod to move it

Re: Humax Foxsat HDR

Oldjim — Mon, 17 Oct 2011 20:39:51 GMT

Quote from: Strat
Good point shutter
I expected a Mod to move it