topic Re: Plusnet home page in Tech Help - Software/Hardware etc

Plusnet home page

gleneagles — Mon, 16 May 2011 13:58:09 GMT

I seem to have lost the standard Plusnet home page, when I log on I get,
Section navigation
Residential
Business
Help & Support
My Account
Community
Email
My Account
My Referrals
Phone Calls
Tools
Add-Ons
Product Change
View My Usag
The above list goes on for many pages, no problem logging in. I assume some program must have altered something.
Tried to get the usual Plusnet home page back but just get the above list again.
Once in everything else is ok and all other pages are displayed as usual.
Please advise

Re: Plusnet home page

ReedRichards — Mon, 16 May 2011 15:46:12 GMT

The address of the main Plusnet web site is: http://www.plus.net/
When you log in to your account you arrive at: https://portal.plus.net/index_portal.html?home=login
Where are you? (I.e. what is the address shown in your web browser?)

Re: Plusnet home page

pierre_pierre — Mon, 16 May 2011 16:27:56 GMT

might be the second one, but who knows, that data complained of is not on the main portal

Re: Plusnet home page

mossgrove — Tue, 17 May 2011 07:46:30 GMT

I have seen this before on one or two sites at random using Firefox. What I think happens is that the page header referencing the CSS gets corrupted in transmission, and you get the unformatted HTML displayed. The page is cached and every time you return to it you get the same incomrehensible screen. Clearing cache and forcing a relaod usually clears the problem. You can simulate the effect in Firefox by View > Page Style > No Style. The page described sounds like the My Account page when signed in through member centre.

Re: Plusnet home page

gleneagles — Tue, 17 May 2011 15:11:49 GMT

Mossgrove,
I think you have hit the nail on the head there !
It has happened to me a couple of times before but when I log in again the normal Plusnet page is displayed ok.
Seems to have happened since I started using Firefox 4, never happened with any other version of Firefox.

Re: Plusnet home page

jelv — Tue, 17 May 2011 15:38:23 GMT

Ctrl+F5 usually clears problems like this without having to close the browser, clear the cache tec.

Re: Plusnet home page

gleneagles — Tue, 24 May 2011 14:53:23 GMT

Jelv,
Happened again today, Ctrl+F5 clears the problem as you said.
Thanks for that tip

Re: Plusnet home page

Strat — Tue, 24 May 2011 15:03:52 GMT

I used to have that issue when using Firefox 3. Haven't had it since updating to FF4.

Re: Plusnet home page

colintivy — Wed, 25 May 2011 09:29:11 GMT

I am still on FF3 in Ubuntu but it has not happened here. My XP is on FF4 and no odd activity there either. Will have to note Ctrl+F5 just in case!