topic Re: plusnet 0800 number in Tech Help - Software/Hardware etc

plusnet 0800 number

gena — Wed, 17 Nov 2010 11:55:31 GMT

plunet does have an 0800 number! but try and get hold of it and Plusnet staff deny any knowledge of the elusive number.
Just to inform my other forum users the number is: 08000731120.

Re: plusnet 0800 number

Oldjim — Wed, 17 Nov 2010 12:04:30 GMT

That is only for sales enquires - listen to the opening message and it isn't hidden either http://www.plus.net/?home=hometop

Re: plusnet 0800 number

pierre_pierre — Wed, 17 Nov 2010 12:11:14 GMT

think you will find that number is not PN, but a bucket merchant www.broadband.co.uk/providers/plusnet

Re: plusnet 0800 number

Oldjim — Wed, 17 Nov 2010 12:12:55 GMT

wrong number

Re: plusnet 0800 number

pierre_pierre — Wed, 17 Nov 2010 12:14:42 GMT

funny mine goes to a different number see below

Re: plusnet 0800 number

Oldjim — Wed, 17 Nov 2010 12:23:28 GMT

That is because you aren't using Firefox as I get your picture on IE8

Re: plusnet 0800 number

pierre_pierre — Wed, 17 Nov 2010 12:26:58 GMT

I am on firefox 3.6.12

Re: plusnet 0800 number

Oldjim — Wed, 17 Nov 2010 12:28:15 GMT

So am I and as it isn't an image I am puzzled
Tried clearing the cache and off line content and I still get the 0800 number

Re: plusnet 0800 number

jelv — Wed, 17 Nov 2010 17:47:11 GMT

Bizarre!
I normally use Firefox and on www.plus.net I see the same telephone number as Jim, but it says quote ref: K2RLCX.
I then tried IE and saw the same as pierre_pierre.
I suspect some sort of error in code which varies according to the browser.
Edit: I've checked the server identifier string at the bottom of the page and they are the same.

Re: plusnet 0800 number

pierre_pierre — Wed, 17 Nov 2010 18:11:13 GMT

well I can asure you I am using Firefox see below

Re: plusnet 0800 number

VileReynard — Wed, 17 Nov 2010 23:18:17 GMT

I get 0800 shown... (in Firefox)

Re: plusnet 0800 number

Thu, 18 Nov 2010 08:11:00 GMT

I had an A5-size flyer in the post box yesterday advertising Plusnet and the freephone number is given as 0800 073 3057.
Free broadband for 3 months - either use the telephone or go online at www.plus.net/voucher using promo code "samson".
On the reverse is the legend 'Un-chuffin-believable!'. Strange way to put things but there we are.

Re: plusnet 0800 number

alanf — Thu, 18 Nov 2010 10:37:21 GMT

I get the 0845 number with IE8, Firefox 3.6.12 and Opera 10.63. (Windows 7)
Update: Clearing caches and cookies has no effect.

Re: plusnet 0800 number

Strat — Thu, 18 Nov 2010 10:59:18 GMT

0845 in Chrome.

Re: plusnet 0800 number

bobpullen — Thu, 18 Nov 2010 12:44:51 GMT

Weird.
My first explanation would have been cookies. The 0800 number displaying if you've never logged into our website, and the 0845 one showing if you have. Just cleared my cookies in Chrome and tried again though and I'm still seeing the 0845 number.
We were doing some split testing but I can't see what merit there would be in varying the contact number.
FWIW the split testing showed one of two 'samsons' (that's the Yorkshire Terrier's name) when you visited the home page. One with a text field for your post code and one without. The one with the text field winks at you if you look at it long enough!
Anyway, I'll run this by our web content guys to see what they make of it...

Re: plusnet 0800 number

bobpullen — Thu, 18 Nov 2010 14:36:37 GMT

Quote from: Bob
Anyway, I'll run this by our web content guys to see what they make of it...

It is cookie related. Certain 0800 numbers will display on the home page if you've clicked through from one of our affiliates. 08000731120 is our generic affiliate number. Clicking through from any companies who have dealings with buy.at will result in that number appearing on the home page. The click through is also likely to store a cookie that means the number will be displayed on subsequent visits too.