topic Re: Broadband issues 21st July in Service Information

Broadband issues 21st July

Chris — Thu, 21 Jul 2016 08:44:32 GMT

Broadband issues - NEW
Sorry if you're unable to access some websites this morning, we're investigating the cause and will post an update shortly.

Kind Regards,

Customer Support

Re: Broadband issues 21st July

Chris — Thu, 21 Jul 2016 08:44:44 GMT

Broadband Issues - UPDATE

We’re sorry that some customers are having problems connecting to some internet services this morning.

One of our internet connection partners in the docklands has suffered a substantial power failure. This is affecting BT and other providers.

We are redirecting traffic to reduce the impact on customers. Engineers are on site and are fixing the problem.

Kind Regards,

Customer Support

Re: Broadband issues 21st July

Chris — Thu, 21 Jul 2016 13:24:05 GMT

Broadband Issues - RESOLVED

This is an update to the earlier posts regarding customers experiencing problems connecting to internet services.

The issue causing this has now been resolved and we're seeing normal levels of usage again.

Apologies for any inconvenience this may have caused.

Kind Regards,

Customer Support