topic Re: Connection Issues 20th July in Service Information

Connection Issues 20th July

Chris — Wed, 20 Jul 2016 11:06:00 GMT

This is an update to the earlier post regarding customers experiencing problems when attempting to browse to websites or access online services.

Although the symptoms are similar to the problems reported over the last few days, upon investigation we believe this issue to be unrelated.

Our engineers are investigating and we'll provide an update on this later today.

Apologies for any inconvenience this may be causing.

Kind Regards,

Customer Support

Re: Connection Issues 20th July

Chris — Wed, 20 Jul 2016 11:05:50 GMT

Connection Issues 20th July - UPDATE

This is an update to the earlier post regarding customers experiencing problems when attempting to browse to websites or access online services.

We’re sorry that some BT and Plusnet customers have been experiencing problems accessing some internet services this morning. This is due to power issues at one of our internet peering partners’ sites in London. Engineers are working to fix things as fast as possible. Services are now being restored and engineers are working to fix the issues for the remaining customers.

Our faults troubleshooter is now back online too.

Sorry for any inconvenience and we'll post an update shortly.

Kind Regards,

Customer Support

Re: Connection Issues 20th July

Chris — Wed, 20 Jul 2016 13:28:59 GMT

Connection Issues 20th July - RESOLVED

This is an update to the earlier post regarding customers experiencing problems when attempting to browse to websites or access online services.

Following this morning's issue we've seen the majority of customers are now able to browse and use their connections as normal.

We're now closing this service status along with the previously posted 'Access to online services and sites' issue.

Kind Regards,

Customer Support