topic Re: Intermittent Website Issues in Service Information

Intermittent Website Issues

LouisaMartin — Wed, 03 Jan 2018 12:24:55 GMT

Afternoon Everyone

We’re aware that some customers are experiencing an issue with our website. We’re working hard on a fix and will keep you updated.

Thank you for your patience.

Louisa

Re: Intermittent Website Issues

LouisaMartin — Wed, 03 Jan 2018 12:48:34 GMT

The website is now back to full working order.

Thanks for your patience.

Louisa

Re: Intermittent Website Issues

LouisaMartin — Wed, 03 Jan 2018 14:21:13 GMT

Really sorry guys

We’re aware that some customers are experiencing issues accessing our website again.

We’re working hard to get this fixed for you and will keep you updated.

Thank you for your patience

Louisa

Re: Intermittent Website Issues

LouisaMartin — Wed, 03 Jan 2018 16:54:17 GMT

Evening

Thanks for your patience, we know the website is working for the majority of customers and we’re working to get it back up and running for the rest as soon as possible.

Louisa

Re: Intermittent Website Issues

LouisaMartin — Thu, 04 Jan 2018 10:20:15 GMT

Morning

We’re still monitoring the issue from yesterday and haven’t seen any further occurrences overnight however, we’re keeping the issue open and will continue to monitor.

Thanks for your continued patience

Louisa

Re: Intermittent Website Issues

LouisaMartin — Thu, 04 Jan 2018 14:20:43 GMT

Afternoon

We’re seeing that some customers are having problems accessing our website or it is taking a longer than usual time to load. We’re working hard on a fix and will keep you updated.

Thanks for your patience.
Louisa

Re: Intermittent Website Issues

LouisaMartin — Fri, 05 Jan 2018 10:51:05 GMT

Morning

We’re continuing to monitor the website with regard to load times and will update you when we have further information.

Thank you for your patience.
Louisa

Re: Intermittent Website Issues

LouisaMartin — Tue, 09 Jan 2018 09:05:45 GMT

Morning All

We’re really sorry, we seem to be experiencing the same problems as before with some of our customers struggling to be able to access our website.

As always we’re working hard to resolve this and will keep you updated.

Thanks for your patience, Louisa