[Service Status] Data Transfer Issues (92124) - NEW

Chris — Fri, 13 May 2016 14:58:50 GMT

We're currently aware of an issue affecting some customers where they may seem to be connected but are unable to access online services or websites.

Any customers affected by this should be able to rectify the problem with a single disconnect/reconnect.

We're really sorry for any inconvenience this may be causing.

Our engineers are working to resolve this as soon as possible, and we'll provide an update later today.

Kind Regards,

Customer Support

Re: [Service Status] Data Transfer Issues (92124) - NEW

Chris — Fri, 13 May 2016 16:03:43 GMT

Data Transfer Issues (92124) - UPDATE

This is an update to the earlier post regarding some customers experiencing data transfer issues when trying to access online services or websites.

We've taken steps to stop this issue impacting more customers and will continue to investigate the root cause.

If you're experiencing problems trying to access websites or services, please try a single disconnect/reconnect of your router and this should resolve the problem.

We'll keep this service status open overnight to monitor the situation and will provide an update if required.

Kind Regards,
Customer Support

topic [Service Status] Data Transfer Issues (92124) - NEW in Service Information

[Service Status] Data Transfer Issues (92124) - NEW

Re: [Service Status] Data Transfer Issues (92124) - NEW