topic Re: Third party connection issues in Service Information

Third party connection issues

MatthewWheeler — Fri, 09 Dec 2016 10:52:23 GMT

We are aware of a third party issue, which is causing some customer to experience no web pages. To fix this issue, please follow the instructions at the link below;

https://community.plus.net/t5/Broadband/Disabling-Enabling-DHCP-on-Windows-8-10/td-p/1393553

Kind Regards

Customer Support

EDIT: Link updated.

Re: Third party connection issues

HarryB — Fri, 09 Dec 2016 11:02:03 GMT

This is an update to the recent posts regarding Third party connection issues.

We have been informed that Microsoft are investigating an issue, this is causing some customers using Windows 8 & 10 to experience difficulty connecting to the Internet. We have been advised that rebooting your PC should fix the issue. For more information please visit Microsoft’s support pages at https://aka.ms/netcom.

Kind Regards

Customer Support

Re: Third party connection issues

MatthewWheeler — Fri, 09 Dec 2016 16:56:51 GMT

This is an update to the recent posts regarding Third party connection issues.

We have been informed that Microsoft are investigating an issue, this is causing some customers using Windows 8 & 10 to experience difficulty connecting to the Internet. The advice given is to restart by selecting the Start button from the taskbar, click the Power button and choose Restart, rather than selecting shut down or turning the device off using the power button.

For more information please visit Microsoft’s support pages at https://aka.ms/netcom.

Kind Regards