topic [Service Status] Broadband Connectivity Problems (91873) - NEW in Service Information

[Service Status] Broadband Connectivity Problems (91873) - NEW

MattyC — Wed, 04 May 2016 12:53:26 GMT

We are aware that some customers are currently experiencing connectivity problems.

Our engineers are investigating, and we will provide an update shortly.

We apologise for any inconvenience caused.

Kind regards,

Customer Support

Re: [Service Status] Broadband Connectivity Problems (91873) - NEW

MattyC — Wed, 04 May 2016 15:48:06 GMT

Our network engineers have made some changes, and we believe the issue to be resolved. However, we will be closely monitoring to ensure that there are no further problems. We will keep this service status open overnight to continue checking the service.

We apologise for any inconvenience caused.

Kind regards,

Customer Support

Re: [Service Status] Broadband Connectivity Problems (91873) - NEW

MattyC — Thu, 05 May 2016 08:20:35 GMT

Yesterday, some customers were experiencing problems with connectivity. After closely monitoring the service overnight, our engineers have confirmed that the issues are now resolved.

We apologise for any inconvenience caused.

Kind regards,

Customer Support