topic Re: Fault Response Times - NEW in Service Information

Fault Response Times

MatthewWheeler — Tue, 27 Sep 2016 13:51:38 GMT

Due to a number of issues including the recent storms, our suppliers are experiencing longer delays than normal to get phone & broadband faults sorted With these delays, it'll now take 5 working days to update on existing faults. We're really sorry for this inconvenience

Kind Regards

Customer Support

Re: Fault Response Times - NEW

MatthewWheeler — Tue, 27 Sep 2016 11:17:50 GMT

Due to a number of issues including the recent storms our suppliers are still experiencing longer delays than normal to get phone & broadband faults sorted. This is currently at 5 working days. We're really sorry for this inconvenience

Kind Regards

Customer Support

Re: Fault Response Times - NEW

Chris — Thu, 27 Oct 2016 10:42:02 GMT

We've made progress on our response times to fault reports but these still may be 5 working days for a reply.

Although some faults are still taking longer than we’d like to respond to, we’re now replying to the majority in under 3 days.

We'll keep you updated on any changes to this.

Kind Regards,

Customer Support

Re: Fault Response Times

Chris — Thu, 03 Nov 2016 15:24:37 GMT

We're continuing to work on bring the fault response times down, all faults should be responded to within 5 days.

We'll keep you updated on any changes to this.

Kind Regards,

Customer Support