topic Where is The Support???????? in Plusnet Feedback

Where is The Support????????

westy125 — Sun, 31 Jan 2010 11:39:24 GMT

Where the hell is the support? I put in a ticket nearly a week ago and its still not answered?
This is classed as poor service, and if it continues I will be getting my MAC and moving on!!.
Why is there NO Technical phone lines like every other ISP?? I asked the question when I took out my contract and I was told " all tickets are answered within 8 hours!!"
What a load of [Censored], yet more poor sales and service just to get you to sign up........................
PLUSNET ADMIN I AWAIT YOUR RESPONSE..................
dick:red All Caps title edited as per forum rules

Re: WHERE IS THE SUPPORT????????

MauriceC — Sun, 31 Jan 2010 11:53:51 GMT

Of course there is a Technical support line? 0845 140200. See other details here

And a view of current call stats here.
Plusnet have stated that they currently have a backlog of outstanding tickets that they are striving to get on top of, but give them a call - it should bring your case to the top of the pile.
The Comms team may not appear on this forum to pick up your query until Monday - they deserve some time off

Re: Where is The Support????????

haggis — Sun, 31 Jan 2010 18:54:41 GMT

Or even just to correct the phone no above
copied from the bottom of the webpage
Customer Support: 0845 140 0200
Broadband Faults Helpline: 0845 140 0080

Re: Where is The Support????????

MauriceC — Sun, 31 Jan 2010 21:11:17 GMT

Ooops Must have been the Brandy butter at lunchtime

Re: Where is The Support????????

orbrey — Mon, 01 Feb 2010 09:23:40 GMT

Hi Westy,
I've added a bit more information to that ticket, sorry about the delay in reply there.