topic Re: Slow line speed in Plusnet Feedback

Slow line speed

rob1user — Sun, 13 Dec 2009 11:59:39 GMT

Hello,
Saturday evening we were trying to watch iplayer and the streaming was awful.
had a dig in things and found my speed had fallen, details below:-
Saturday
hello just run three speed tests:-
results:-
Date Download Speed Upload Speed
Today 22:10 183 kbps (22.9kB/s) 375 kbps (46.9kB/s) Share
Today 21:58 223 kbps (27.9kB/s) 373 kbps (46.6kB/s) Share
Today 21:57 276 kbps (34.5kB/s) 376 kbps (47kB/s) Share
rubbish for a 5 meg line!!!
going to try switching router off and on now!
Yes its in the master - no extensions and connected via a cable.

Your comment 11:54pm, Saturday 12th December 2009
tried a different router
speed test still very slow - so not a router problem.
will switch off and try again to-morrow

Your comment
11:43am, Sunday 13th December 2009

ok - different router made little or no difference.
I am connected to the master socket with a new filter.
Done the speed test Sunday am:-
Date Download Speed Upload Speed
Today 11:35 595 kbps (74.4kB/s) 376 kbps (47kB/s) Share
Today 11:33 384 kbps (48kB/s) 376 kbps (47kB/s) Share
Today 11:32 546 kbps (68.3kB/s) 375 kbps (46.9kB/s) Share

Also got router stats:-
upstream 448 kbps downstream 7328 kbps
upstream downstream
noise margin 7db 22db
57db --- db
Are youthrottling my connection? If so why?
Before the weekend I would see 3 - 5 meg line speeds.

---------------------------------------------------------------------
I have tried the quiet line test 17070 option 2 - Perfect silence.
My router is getting old > 15 months. its a Belkin G wireless modem router. Ver 7000uk.
I generally leave the router switched on al the time.
It is quite good, but will sometimes resink once twice a day if I have been working from home.
Have lived with this, and have thought about changing the router.
Generally I am very pleased with PlusNet and i hope this is just a temporary glitch.
regards
rob

Re: Slow line speed

jelv — Sun, 13 Dec 2009 12:28:29 GMT

What does https://portal.plus.net/my.html?action=data_transfer_speed say for your current line speed?
What account type are you on?

Re: Slow line speed

rob1user — Sun, 13 Dec 2009 12:41:33 GMT

Jelv,
Thanks for the quick response
This is the info:-
Phone exchange:
ECKINGTON
Estimated line speed:
5 - Checked on 2009-05-10 14:31:09
Current line speed:
4500
I am on UNLIMITED package.

Re: Slow line speed

jelv — Sun, 13 Dec 2009 12:42:52 GMT

Your account type is not the same as the PRO users who are reporting similar problems which is what I was wondering.
None of the gateways are showing drops, but have you tried a different gateway?

Re: Slow line speed

jelv — Sun, 13 Dec 2009 12:49:22 GMT

Which ECKINGTON are you in - the one near Sheffield?

Re: Slow line speed

rob1user — Sun, 13 Dec 2009 12:53:33 GMT

Yes.

Re: Slow line speed

jelv — Sun, 13 Dec 2009 13:02:58 GMT

There's another user reporting dire speeds who is in Tibshelf who is reporting dire speeds - I'm beginning to wonder if there's something on the BT network running hot around the Chesterfield area.

Re: Slow line speed

rob1user — Sun, 13 Dec 2009 13:08:47 GMT

Hello Jelv,
I ran :- tracert www.plus.net and i assume the below is the gateway?
lo0-plusnet.pcl-ag03.plus.net

Re: Slow line speed

jelv — Sun, 13 Dec 2009 14:39:35 GMT

Yes, that's the gateway (you can also go to http://usertools.plus.net/@gateway to find out which you are on). If you disconnect/reconnect through the router interface (it doesn't need a full reboot) you might find better performance on a different gateway.

Re: Slow line speed

rob1user — Sun, 13 Dec 2009 18:29:10 GMT

Ok,
Other than getting the router to reboot I am not sure how to disconnect, reconnect (do i just pull the phone line out AND PLUG BACK IN?)
Taken more stats at 18:21 ish on Sunday 13th December:-
Date Download Speed Upload Speed
Today 18:22 93 kbps (11.6kB/s) 375 kbps (46.9kB/s) Share
Today 18:20 97 kbps (12.1kB/s) 376 kbps (47kB/s) Share
Today 14:08 1170 kbps (146kB/s) 376 kbps (47kB/s)
It was getting better at 14:08 but has since died again.
I am not sure, if the problem lies with just my line or is it more general, is there any way of telling ?

Re: Slow line speed

Anotherone — Sun, 13 Dec 2009 21:17:43 GMT

Hi,
It could be a bit of both. Pulling the line plug like that is not a good idea, it may make the exchange Dynamic Line Management (DLM) think you have a more intermittent line problem than you've hinted you may have.
Could you post your latest ADSL line stats DS & US sync speed, Noise Margin, Attenuation & power & I'll see if some further advice can be offered.

Re: Slow line speed

rob1user — Sun, 13 Dec 2009 21:23:27 GMT

Anotherone,
Went into the router stats:-
Is this the info you require?

Data Rate:

Stream Type
Actual Data Rate

Up Stream
448 (Kbps.)

Down Stream
6112 (Kbps.)

[Go Top]

Operation Data / Defect Indication:
Operation Data
Operation Data
Upstream
Downstream

Noise Margin
8 dB
22 dB

Attenuation
59 dB
--- dB

Defect Indication
Indicator Name
Near End Indicator
Far End Indicator

Fast Path FEC Correction
0
0

Interleaved Path FEC Correc
479
1

Fast Path CRC Error
0
0

Interleaved Path CRC Error
2122
3

Loss of Signal Defect
0
0

Fast Path HEC Error
0
0

Interleaved Path HEC Error
1980
2

[Go Top]

Statistics:

Received Cells
98559

Transmitted Cells
124301

-----------------------------------------------------------------------
Can I just say a sincere thanks to you and Jelv for your kind help.
It seems there are some very good and helpful people round here

Re: Slow line speed

Anotherone — Sun, 13 Dec 2009 21:56:15 GMT

Hi Rob,
Yes, those are the figures. I don't suppose you can see an Uptime for those error figures?
I see your sync speed has changed since earlier, just so that I'm aware, did you reboot, power down or was this a drop?
The reported attenuation figures are odd - some modem/routers do give odd figures, what is the alternative modem/router you have? (By the way I don't recommend the 585v7 !) I'll see if I can look up some info on your current one.
In the meantime if you could also do the follow -
Can you double check your phone line for noise? Who is your Telephone Line Rental provider?
Can you also post the results from http://www.speedtester.bt.com/ - (you need Java Runtime Environment installed for this to work - the latest version for your OS).
1) What filters do you have? Do they have the "rat's-tail" short lead?
2) Do you have a corded phone, do you have a cordless phone - if so what type - DECT or Analogue?
3) Is any other POTS (plain old telephone service) equipment (Faxes, Answer phones, Sky boxes or Alarms systems etc) plugged in/connected.
One final tip: When you need to swap things around for testing, powerdown your modem/router and wait several minutes before unplugging anything that disconnects it from the line eg. it's cable, the filter, master faceplate etc. Don't do this more than 5 times in an hour, and then leave it alone for the rest of the day. This is to help prevent the exchange DLM from thinking you have an intermittent line problem.
Sorry if this is all a bit tedious, but I can't make sensible comment without the info.

Re: Slow line speed

rob1user — Sun, 13 Dec 2009 22:12:14 GMT

Anotherone,
No problem at all. Thanks for the interest.
i think the router could be on its way out.
It can often re-sync itself during a day when i work from home. It will be fine all day and AT APPROX 17:00 it resyncs.
It seems happiest when it gets down to about 4.5 5 megabytes speed.
The other router is from plusnet its aThomson TG585 v7 - not moved to it yet, cos it hasn't got WPA2 wireless security which the BELKIN has.
Tried it Sat night and still got slow speeds.
My line provider is BT and I have just done the 17070 op. 2 test again and line is totally quiet.
here is the BT speed test results for test 1. It doesn;t work for test 2, it just sends me to a screen with no connection error!!!!
------------------------------------------------------------------
FAQ

Test1 comprises of Best Effort Test: -provides background information.
Download Speed
82 Kbps

0 Kbps 7150 Kbps
Max Achievable Speed
Download speedachieved during the test was - 82 Kbps
For your connection, the acceptable range of speeds is 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :6112 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 4500 Kbps

This test was not conclusive and further testing is required.This might be useful for your ISP to investigate the fault.
If you wish to carry out further tests,please click on 'Continue' button.If not, please close the window using 'Exit' button and contact your ISP for further assistance with these results.

__________________________________________
once again, thank you for your kind help
rob

Re: Slow line speed

rob1user — Sun, 13 Dec 2009 22:15:54 GMT

on filters:-
I have put a new filter on the master socket, its a filter that came with the Thomsom so its rat tail.
The router is in the master socket, I am using ethernet cable connection to computer.
No sky equipment is on the line.
No cordless phones.
I have 3 other phones connected.
1 with this splitter. Had removed it most of the weekend.
2 on the extensions. both have filters - rat tail type.
thanks.
rob

Re: Slow line speed

Anotherone — Sun, 13 Dec 2009 23:01:40 GMT

Hi Rob,
Ah, right, thanks for all the info. The Thomson 585v7 does have WPA-PSK security, but I don't know if it's WPA2.
You can configure it here I believe http://192.168.1.254/cgi/b/intfs/?be=0&l0=3&l1=1 and select WLAN.
Can you try it in morning, I'd recommend connecting mid-late morning when noise levels ought to be low. Use the power down method as previously advised. The errors you posted earlier from the Belkin do seem higher than would be desired.
When you power up the 585v7, can you grab the ADSL line stats as soon as sync is achieved, and post when you can.
In the meantime -
1) You spoke about being plugged into the master, is it an NTE5 Master LineBox (the type with the removable lower front plate) and which logo it has on it.?
2) I gather you have 2 fixed extensions. If your master is an NTE5 can you look at the cable connected to the back of that removable faceplate and describe what you see Hopefully you will see a Blue-white wire on 2 and a White-blue on 5. There may be orange wires on 3 & 4. Can you describe roughly how the cables go from one socket to another.

Re: Slow line speed

mal0z — Sun, 13 Dec 2009 23:28:31 GMT

Yes 585v7 has WPA-PSK WPA & WPA2

Re: Slow line speed

rob1user — Mon, 14 Dec 2009 09:29:22 GMT

ok - my first set of stats from the thompson tg585 v7 at approx 9:21
====================================================
00:02:01 (since last boot) LOGIN User Administrator logged in on [HTTP] (from 192.168.1.64)

00:01:03 (since last boot) PPP link up (Internet) [87.112.20.74]

00:01:03 (since last boot) FIREWALL event (1 of 6): deleted rules

00:01:03 (since last boot) GRP Default destination is routed via gateway 87.112.20.74
00:01:03 (since last boot) PPP CHAP Chap receive success : authentication ok

00:01:02 (since last boot) PPP CHAP Receive challenge (rhost = PTN-AG1)

00:01:02 (since last boot) PPP CHAP Receive challenge (rhost = ESR1.Sheffield3)

00:00:45 (since last boot) xDSL linestate up (ITU-T G.992.1; downstream: 8128 kbit/s, upstream: 448 kbit/s; output Power Down: 19.5 dBm, Up: 12.0 dBm; line Attenuation Down: 28.0 dB, Up: 18.5 dB; snr Margin Down: 11.5 dB, Up: 29.0 dB)
00:00:28 (since last boot) DHCS server up
00:00:27 (since last boot) FIREWALL event (1 of 1): deleted rules

00:00:28 (since last boot) FIREWALL level changed to Standard.

00:00:23 (since last boot) WIRELESS automatic channel selection done (channel = 11)

00:00:16 (since last boot) FIREWALL event (1 of 1): modified rules

00:00:16 (since last boot) FIREWALL event (1 of 1): created rules

00:00:04 (since last boot) WIRELESS interface turned on.

00:00:03 (since last boot) [CWMP: 0:00:02.810] setting cwmp defaults

00:00:02 (since last boot) KERNEL Cold restart
------------------------------------------------------------------------------------------------------------------------------------------
ok - I have droped the face plate on the master socket:-
connected to the master.
wiring is:-
On - 2 blue
On 3& 4 Orange
On 5 - white and blue
--------------------------------------
wires to the master appear to be green black and white
regards
rob

Re: Slow line speed

rob1user — Mon, 14 Dec 2009 11:56:41 GMT

ok - router stats from powerdown and power up at 11:52 on Monday 14th December are:-
00:01:16 (since last boot) LOGIN User Administrator logged in on [HTTP] (from 192.168.1.64)

00:01:03 (since last boot) PPP link up (Internet) [87.112.12.118]

00:01:03 (since last boot) FIREWALL event (1 of 6): deleted rules

00:01:04 (since last boot) GRP Default destination is routed via gateway 87.112.12.118

00:01:03 (since last boot) PPP CHAP Chap receive success : authentication ok

00:01:02 (since last boot) PPP CHAP Receive challenge (rhost = PTN-AG1)

00:01:02 (since last boot) PPP CHAP Receive challenge (rhost = ESR1.Sheffield3)

00:00:44 (since last boot) xDSL linestate up (ITU-T G.992.1; downstream: 8128 kbit/s, upstream: 448 kbit/s; output Power Down: 19.5 dBm, Up: 12.0 dBm; line Attenuation Down: 28.0 dB, Up: 18.5 dB; snr Margin Down: 10.5 dB, Up: 27.0 dB)

00:00:28 (since last boot) DHCS server up

00:00:27 (since last boot) FIREWALL event (1 of 1): deleted rules

00:00:27 (since last boot) FIREWALL level changed to Standard.

00:00:23 (since last boot) WIRELESS automatic channel selection done (channel = 11)

00:00:16 (since last boot) FIREWALL event (1 of 1): modified rules

00:00:16 (since last boot) FIREWALL event (1 of 1): created rules

00:00:04 (since last boot) WIRELESS interface turned on.

00:00:03 (since last boot) [CWMP: 0:00:02.780] setting cwmp defaults

00:00:02 (since last boot) KERNEL Cold restart
============================================================

Re: Slow line speed

rob1user — Mon, 14 Dec 2009 12:15:09 GMT

Have done another BT speed test at Monday 14th December 12:10ish details below:
Test1 comprises of Best Effort Test: -provides background information.
Download Speed
774 Kbps

0 Kbps 7150 Kbps
Max Achievable Speed
Download speedachieved during the test was - 774 Kbps
For your connection, the acceptable range of speeds is 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :8128 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 7150 Kbps