topic Re: A rave: Well done, PlusNet, on the VAT reduction in Plusnet Feedback

A rave: Well done, PlusNet, on the VAT reduction

br1anstorm — Thu, 04 Dec 2008 00:00:12 GMT

I see most of the post on this forum are rants - which I guess is to be expected. I just want to contribute a small rave, having just had the email, and seen the announcement, about the reduction in charges following the official VAT rate cut.
Now a cynic would say that this had to happen anyway, and quite right too. I have no idea whether other ISPs have done the same, but I bet some are dragging their feet. What struck me was the Plusnet decision that, where the reduction left a fee or subscription with an odd number of pence, they were rounding it DOWN (ie in the customer's favour). I bet not all providers are doing that. It may be a small amount for any single individual, but it adds up to quite a total on the Plusnet balance sheet. I regard it as a significant gesture which reveals something about the company's attitude towards its customers. So well done Plusnet.

Re: A rave: Well done, PlusNet, on the VAT reduction

mal0z — Thu, 04 Dec 2008 00:03:22 GMT

I totally agree - well done to PN

Re: A rave: Well done, PlusNet, on the VAT reduction

paulby — Thu, 04 Dec 2008 07:43:30 GMT

Quote
I bet not all providers are doing that.

You're right!
There are a few who are just going to pocket an extra 2.1% (the effective ex vat price increase if you don't lower the VAT inclusive price). UKOnline, for example, think it will cause too much disruption to lower their prices.

Re: A rave: Well done, PlusNet, on the VAT reduction

pjmarsh — Thu, 04 Dec 2008 08:20:49 GMT

They do have a point in that it was a lot of work to re-work all the prices that are used in billing, webpages, images etc..., and I know a lot of hard work, late nights and last weekend was spent by quite a few Plusnet staff in order to get this out on Monday, and I think they all deserve congratulating for it all. Well done guys.
Phil

Re: A rave: Well done, PlusNet, on the VAT reduction

woldsend — Thu, 04 Dec 2008 20:43:32 GMT

I agree totally, it may be a small amount in monetary value but a huge amount in good customer relations.

Re: A rave: Well done, PlusNet, on the VAT reduction

VileReynard — Sun, 07 Dec 2008 23:52:42 GMT

I hope the developers parameterised the new monetary values.
It's going to all have to be done again when VAT goes back up.