topic In the end, success !!!! in Plusnet Feedback

In the end, success !!!!

magiceye — Thu, 10 Dec 2009 15:54:06 GMT

A week or so ago I was pulling out my hair complaining about the slow speed and the lack of "Real support" from the techs at Plusnet, that thread was picked up by the CEO who done something to restore my faith in human kind.
After many months of battling to understand the Dialect of Orange Technical help somewhere in Rangapor, and having the same story and apology ( basically B*** S*** all the time ) from what must have been 10 different people, I decided enough was enough and tripped over to PN who I have been a dial up customer for over ten years. To my horror the speed went from 230Kbps with Orange, to only 560Kbps with PN, with a line speed capable of 3Mbps what had I done, well the right thing it seems.
I was getting to the end of my tether having had Orange lie to me for months, was I now getting the same, no I was not! I was getting service and the reason behind the slow speed sorted. The only problem was, it was being picked up on the PN ticket by different people in technical and going around in circles in the first instance until Simon ( the champ ) come on the scene, thank you.
Three days later, after a quick visit from BT, I am now running constantly at 2.5 to 3 meg and so happy with them it was worth the hassle at the start.
So to all at Plusnet, Thank you and I hope that Santa has something very expensive in his sack for you all this year,

Re: In the end, success !!!!

Chris — Thu, 10 Dec 2009 15:57:29 GMT

Excellent news and thanks for sharing. I'll pass your thanks on to Simon too.

Re: In the end, success !!!!

Anotherone — Thu, 10 Dec 2009 16:30:21 GMT

Surely this highly complementary post should be in testimonials

Re: In the end, success !!!!

magiceye — Fri, 11 Dec 2009 00:15:35 GMT

Reason this never posted in Testimonials ::
I was very dissapointed in what I thought was bad or neglectfull service delivery, we all know the feeling of being alone with no hope or help in sight.
This was posted in this catagory for the simple reason that there are many people out there feeling as I did, but my message is, PN does try to help in its own way much more than other ISPs, it may take a while, it may be bringing you down, but in the end you will get a resolve, I did, so give it a chance.
One tip try to get an individual support and stick with them, they see it through to the end.

Re: In the end, success !!!!

Lurker — Fri, 11 Dec 2009 10:05:45 GMT

Quote from: Anotherone
Surely this highly complementary post should be in testimonials

What is the distinction between raving about the service and offering a positive testimony?
One might argue that Rants and Raves is actually the same as Testimonials, since neither imply that comments should be positive or negative.

Re: In the end, success !!!!

LiamM — Fri, 11 Dec 2009 12:00:46 GMT

I'm with you James. You can have a bad testimonial and a positive 'rave' about a service.

Re: In the end, success !!!!

Strat — Fri, 11 Dec 2009 12:06:41 GMT