topic Good service so far in Plusnet Feedback

Good service so far

Grff — Fri, 16 Jan 2009 13:35:36 GMT

I just looked at my account details page on the member centre, and realised i've been with Plusnet for around 7 years.
Starting off on my dial-up, then upgrading to broadband, and also through two home moves.
Sure they had a few Customer Service and technical issues a few years back when Max went live, but on the whole it's been a great service. To date i've had very little issues with service quality and speed, certainly nothing i wouldn't expect from any other ISP.
The only thing that annoys me is a reply to a support ticket with a generic answer asking you for info you've already given them if they'd only take the time to read it carefully
So, here's a little shout out for Plusnet. Keep up the good work.
Griff

Re: Good service so far

Oldjim — Fri, 16 Jan 2009 13:40:26 GMT

Having read the title I thought - a happy new customer that's really nice.
Then I read the post - 7 years and only happy so far

Re: Good service so far

pierre_pierre — Fri, 16 Jan 2009 14:16:02 GMT

Well Ive been here over 10, I have had a couple of gripes like Griff with ticket history not geting followed and giving incorrect book issues, had help from forum on speed and networking, and the recent dreaded home phone saga But still here