topic Re: It's Gorn!! in Plusnet Feedback

It's Gorn!!

MrC — Thu, 16 Oct 2008 13:15:26 GMT

OK, minor peeve this but WTH!
Currently on the right hand side of the initial Member Centre page is a poll about why people have come to the Member Centre today. At the moment the option with the highest votes at a steaming great 74% is "view my usage".
So why has the view my usage link disappeared and been replaced by a Upgrade Account link, eh?
OK, it's easy enough to add a bookmark to the right place (once you've found it) but deleting it from the initial page ain't exactly user friendly
Rant over; normal service can now be resumed

Re: It's Gorn!!

Oldjim — Thu, 16 Oct 2008 14:11:44 GMT

It took a while to understand the problem as my bookmark is to here http://portal.plus.net/my.html?action=myconnection

Re: It's Gorn!!

petejackson — Thu, 16 Oct 2008 14:23:49 GMT

You're not the first to mention this. This has been flagged to the design team. We know that VMBU is a link everyone needs to have handy.

Re: It's Gorn!!

MrC — Fri, 17 Oct 2008 10:44:16 GMT

Thanks for the update Peter.

Re: It's Gorn!!

geewizz — Sat, 18 Oct 2008 07:10:55 GMT

How many planning meetings are required to swap one link for another on the front page?
I'm going to issue a challenge to Peter Jackson. Let's see how long it takes you to take this by the scruff of the neck, mail whoever gives permission for this change, obtain that permission and set someone the task of swapping in or adding the VMBU link to the front page.
To save you time, don't bother with explanations of how the system works or any progress reports, just see how efficiently you can action something as simple as making a link that would benefit a vast majority of plusnet customers.
Your time starts .... on 16/10/2008, 15:23

Re: It's Gorn!!

Sat, 18 Oct 2008 07:57:34 GMT

I haven't bothered to use the poll in the past but when I go into the MC I always access VMU from the link on the left of the page.
Have I misunderstood something here?

Re: It's Gorn!!

geewizz — Sat, 18 Oct 2008 10:47:30 GMT

The URL of the VMBU does not DD from any link on the LHS of the MC FP

Re: It's Gorn!!

mcgreig — Mon, 20 Oct 2008 20:17:31 GMT

Here, here!
It took me 10 minutes to stumble upon a link to its new location. And how long does it take to fix?

Re: It's Gorn!!

Kelly — Thu, 23 Oct 2008 13:02:49 GMT

So let me get this right. We used to have a link on the secondary nav bar to view my usage, and that is now gone? (replaced by upgrade)
If so, I reckon I can get this added back. See screen shot for confirmation of where you are talking about.

Re: It's Gorn!!

geewizz — Thu, 23 Oct 2008 13:11:23 GMT

Why not have it on the left panel with the other links? That's where I would look for it first. Judging by the poll result, it should be top priority to make it as easy to find as possible.

Re: It's Gorn!!

maranello — Thu, 23 Oct 2008 13:12:12 GMT

No, thats not it!
Once you have logged into the Member Centre, alongside the green-bordered panel for Help and Support, there is a maroon bordered panel for My Account. When you first sign up to PN, in place of the Upgrade in this panel there used to be a link for View My Usage. This seems to get replaced after a couple of months by the Upgrade Account link. I noticed this not only after I signed up but also the same happened for a referral account.
I hope this is clear, I haven't worked out how to capture the screen image and post it on here!!

Re: It's Gorn!!

James — Thu, 23 Oct 2008 13:16:43 GMT

Press the Print Screen button on your keyboard. Then you can go to MS Paint and paste that image into there and save it

Re: It's Gorn!!

MrC — Thu, 23 Oct 2008 13:19:10 GMT

Quote from: Kelly
So let me get this right. We used to have a link on the secondary nav bar to view my usage, and that is now gone? (replaced by upgrade)

Not quite. See image below (I hope) for where it used to exist......
Perhaps it would be better in a more prominent place on a menu - eg My Account

Re: It's Gorn!!

maranello — Thu, 23 Oct 2008 13:24:36 GMT

Quote from: Jameseh
Press the Print Screen button on your keyboard. Then you can go to MS Paint and paste that image into there and save it

Print Scrn key seems to be disabled on this system at work - either that or there are so many biscuit crumbs underneath it won't work. If I have to work late and the cafeteria is closed at least I can try to shake them all out if I get a bit peckish.
MrC at least has managed to produce what I was trying to explain.

Re: It's Gorn!!

spraxyt — Thu, 23 Oct 2008 13:57:58 GMT

I believe VMBU in the My Account box is replaced by Upgrade Account 4 weeks after joining. This is an attempt to help members who complain of difficulty finding out how to request an upgrade. By then most had found where the normal link to VMBU (in Connection Settings) is located.
However the poll suggests restoring VMBU as a permanent feature of the My Account box would be well received.

Re: It's Gorn!!

MrC — Thu, 23 Oct 2008 14:10:48 GMT

Quote from: spraxyt
I believe VMBU in the My Account box is replaced by Upgrade Account 4 weeks after joining.

If so then the period for replacement is a bit longer as I joined in July. It might explain why some people don't see it as an issue though.

Re: It's Gorn!!

geewizz — Wed, 17 Dec 2008 18:51:30 GMT

Two months have passed and apparently we're going into lockdown for another month. There must have been a lot of meetings.

Re: It's Gorn!!

jwing — Thu, 18 Dec 2008 12:18:41 GMT

Hi Guys,
Apologies for the complete lack of conversation on this one recently. This is something we were talking about sorting a while back, but some how it has managed to slip through the "net" and has been missed, hence no progress. Rest assured that we will be looking to roll-out a solution to this problem as soon as the code freeze is lifted in early January. I have assisnged it to one of the team to look at this afternoon.
In the meantime (as a temporary solution) we have added a link to the footer of the community site under the "Site Links" heading to "View my broadband usage". The reason that we are able to do this during the code freeze is that it does not require a code change on the Community site, unfortunately this is not the case with the PN site
Once again apologies for the delay we had dropped the ball on this one!
Jonny

Re: It's Gorn!!

geewizz — Fri, 19 Dec 2008 14:41:21 GMT

There are so many balls dropped at Plusnet that I'm beginning to wonder if Plusnet has reached a cumulative puberty.

Re: It's Gorn!!

VileReynard — Fri, 19 Dec 2008 16:19:02 GMT

Why not get rid of the advert for Yahoo and its box which just offers to open a web search.
I don't really want the advert for Yahoo's toolbar either.
Are you paid much for click-throughs?
You could put a VMBU icon in that space.