topic Re: New Members Should Not Leave Feedback in Plusnet Feedback

New Members Should Not Leave Feedback

Steve — Tue, 08 Dec 2009 15:19:33 GMT

I have read a lot lately on this forum where we have people who are posting in the feedback area and leaving very poor and negative feedback with no real ground to go on,i suggest that no one should be allowed to leave this kind of feedback till they at least have say 200 posts racked up.Its good for business and its easy on the eye for new customers,same even if someone wants to leave positive feedback,this way they have time to get a feel of the service as a whole.
Some system should be set in place like this as it would make the forum a lot friendlier and nicer to view and they have knowledge that feedbacks coming from honest,genuine,customers with no irrational heat of the moment threads.
Ah yes it will also be a blessing for all you moderators out there!

Re: New Members Should Not Leave Feedback

Lurker — Tue, 08 Dec 2009 15:23:07 GMT

Censorship?
Not sure that really fits with the idea of this place.
Perhaps a better idea would be to prevent people feeling aggrieved in the first place.
Even if it is simply a case of a customer not understanding something - some responsibility has to lie with PN for communicating more effectively.
Can't see a case to support preventing people being negative for any period of time.
Unless I've misunderstood, and you want people to not be able to post *any* feedback, but again, it simply prevents PN from hearing where they can improve.

Re: New Members Should Not Leave Feedback

pies — Tue, 08 Dec 2009 15:25:23 GMT

So i either have to say nothing ever or post 199 replys saying how good pn are before i can say what i like

Re: New Members Should Not Leave Feedback

Steve — Tue, 08 Dec 2009 15:28:55 GMT

@pies no thats not the idea,but if you had say a good ranking then you would have new members probably listening to what you have to say,and it would be genuine,rather than someone who has ten posts and makes terrible threads,same for positive feedback

Re: New Members Should Not Leave Feedback

Strat — Tue, 08 Dec 2009 15:31:12 GMT

Quote from: pies
say what i like

Not exactly. It has to be legal, decent, honest and truthful but apart from that, yes

Re: New Members Should Not Leave Feedback

pies — Tue, 08 Dec 2009 15:36:09 GMT

sorry thats what i meant

Re: New Members Should Not Leave Feedback

Strat — Tue, 08 Dec 2009 15:41:24 GMT

Some people don't and amply demonstrate the fact

Re: New Members Should Not Leave Feedback

Steve — Tue, 08 Dec 2009 15:48:03 GMT

I understand that plusnet welcomes all feedback and this is a very good approach,but the more i read these threads the more rubbish i read and its usually from people with 20 posts or less,a goal of two hundred before leaving feedback gives them enough time to work their problems out in other sections rather than just simply going straight for the kill.
Edit.. That goes for the positive feedback aswell

Re: New Members Should Not Leave Feedback

pies — Tue, 08 Dec 2009 15:53:05 GMT

Surely the ticket system is for sorting problems

Re: New Members Should Not Leave Feedback

Steve — Tue, 08 Dec 2009 15:55:43 GMT

@pies keep going,soon you will have two hundred haha,Yes the ticket system is but ive read that these are not getting answered for days upon days and thats why this forums here aswell for help or even a chit chat,Its more choice

Re: New Members Should Not Leave Feedback

pies — Tue, 08 Dec 2009 16:00:32 GMT

I wont get to 200 i leave at xmas

Re: New Members Should Not Leave Feedback

Lurker — Tue, 08 Dec 2009 16:17:09 GMT

As soon as you censor, you use the the most important value of any conversation - that being the right to say whatever you like.
I'll always support the idea that people can offer whatever feedback they desire.
If somebody has taken the time to register and post here to complain or leave negative feedback, then PN need to hear that voice.
There is a genuine problem in every case - it just might not be what it appears to be from the initial posting.
If somebody feels upset about the service they are receiving, it is a genuine problem, whether they have made 1 or 10,000 posts.
That problem might be that PN haven't held their hand enough, or it may be that PN have made a real hash of something, but either way, if the customer is unhappy, its a genuine problem, deserving of attention.
I can't see a situation where we would want to send people elsewhere to air their dissatisfaction - here is the ideal place.

Re: New Members Should Not Leave Feedback

Steve — Tue, 08 Dec 2009 16:21:49 GMT

I'm not just talking about negative feedback,it goes for positive feedback aswell,and if they are experiencing the problems you are saying then theres plenty help here on the forums to help them,if you want help you have to ask,and that is better than leaving negative feedback that may at some point they would regret in doing.

Re: New Members Should Not Leave Feedback

Lurker — Tue, 08 Dec 2009 16:26:35 GMT

But its the feedback that enables PN to prevent others from ending up feeling the same.
Of course, you could just not read the bits you don't like.

Re: New Members Should Not Leave Feedback

Steve — Tue, 08 Dec 2009 16:34:53 GMT

I sure could It's my suggestion anyway because i think theres a lot of threads out there that would put any one off,this would make it all a bit more credible to the reader.
Take a look at the feedback system just now,half of them have been locked or moved,it looks god darn ugly

Re: New Members Should Not Leave Feedback

Lurker — Tue, 08 Dec 2009 16:36:35 GMT

But that is the point you are missing.
All the negative feedback is fully justified! You just want people to not share their initial reaction to/opinion of PN.

Re: New Members Should Not Leave Feedback

Steve — Tue, 08 Dec 2009 16:39:33 GMT

Take a look at the feedback system just now,half of them have been locked or moved,it looks god darn ugly,and how do you think thats what im thinking,you could not be more far wrong,maybe im coming across wrong and if i am its not what i intend

Re: New Members Should Not Leave Feedback

Mand — Tue, 08 Dec 2009 16:57:51 GMT

I see your point, and I know other forum community's where people are 'ranked' based on post count, but I don't think this would work here. There would very quickly be accusations such as 'you can only post positive feedback', 'PN censor their forums' and 'clique-esque groups'.
We welcome feedback, even the bad stuff, and IMO it's new customers that give the best feedback. The first dealings with a company set you up for future dealings, obviously we'd prefer that they were perfect, but where they're not we welcome the chance to put that right.
Besides, my job would be boring if you were all happy.

Re: New Members Should Not Leave Feedback

Steve — Tue, 08 Dec 2009 17:03:04 GMT

I thought that was what the "rants and raves"section was for,not in the feedback area,but i do agree with you about accusations which i suppose would be no good at all,ah well there goes my theory out the window!thanks mand lol..

Re: New Members Should Not Leave Feedback

shutter — Tue, 08 Dec 2009 17:06:21 GMT

I think it is an absurd idea.... rankings... Huh !... sounds like a bunch of schoolboys in the playground vying each other, to see who can do the longest wheelie, and he must therefore be more intelligent and super biker because he has a higher ranking.... or near the end of september, playing conkers... my conker is a 7 er, I can`t play with you, cos you only got a oncer.!..
No. rankings are not for this forum.... as Mand says, even the bad feedback is useful to PlusNet, because they can see where they are falling down... and again, not everyone has the same complaint. so it is a bit rediculous to expect someone who is having trouble setting up from the start., for whatever reason, to have to hold back, or go and play amongst us nutters in General Chit Chat to gain a ranking before he can get something done by complaining..... oooops,.... hang on,... if he can`t rant and rave, because he hasn`t got a "ranking"...... how can he get a ranking, if he is having problems, that are not being solved, because he hasn`t got a ranking?
Yes, Totally absurd idea.
(how`s my ranking ? ? ?)