topic Internet not connected in Plusnet Feedback

Internet not connected

willum08 — Wed, 11 Nov 2026 01:43:20 GMT

My Internet failed sometime in the late afternoon/ early evening, 10th Nov.. I reported this using the advised phone number. Plusnet checked my Full fibre connection and confirmed by text that there was a fault in my local area Internet system and that they were working to fix it by 23:45 the same day.. My connection was fully restored about 22:30.. How's that for great service? Thank you so much Plusnet engineer's... superb service!!

Re: Internet not connected

Alex_H — Wed, 11 Nov 2026 14:02:16 GMT

Hi @willum08,

Thanks for visiting the Plusnet Community

It is great to hear your positive experience with using the fault reporting service. We are really happy that our engineer's were able to get you back up and running so quickly, thanks for taking the time to come to the Community and share.

Alex