topic Re: Want to say thanks to a Plusnet guide? in Plusnet Feedback

Want to say thanks to a Plusnet guide?

James_B — Tue, 03 Feb 2026 13:56:28 GMT

Our guides are real people who genuinely care about helping customers, and it means a lot when their hard work gets noticed.

If someone at Plusnet has helped you out or gone the extra mile, you can let us know here. Your message will be shared with the team and helps us celebrate great service.

Just hit reply below to tell us about your experience.

Remember not to post personal information - if we need anything else, we’ll send you a private message.

Re: Want to say thanks to a Plusnet guide?

Townman — Tue, 03 Feb 2026 15:43:12 GMT

Around this space, those who always go the extra (five) mile(s) to help out (though outside their job roles) are in no particular order are...

Without whom most of the really hard and difficult stuff might never garner a resolution. They make the concept of community work both by fielding issues not resolved by others and then by sharing knowledge which enriches the community, giving rise to increased self sufficiency.

Fixing and sharing associate knowledge is what makes the community work.

Re: Want to say thanks to a Plusnet guide?

Longliner — Tue, 03 Feb 2026 16:08:57 GMT

I'm really glad to support this as I have always found the PN operators friendly and helpful. We should remember that customers don't call them unless they have a problem. Some are worried, some are annoyed, a few are downright rude. We are changing as a society, too many folk are aggressive and even abusive towards those who are trying to help them in shops, offices and perhaps worst our health workers. What are we coming to?

Plusnet has 1.4 million customers so if even a tiny proportion is affected by faults the vast majority are happy with their service. Please spare a thought for the human who is trying to repair or explain PN email or accounts systems which I'm first to agree can be infuriating, speak to them as you would wish to be spoken to and remember to say thanks even if they could not sort it out on first attempt.

Best wishes to all the Plusnet staff here in the United Kingdom rather than thousands of miles away. From this one in 1.4 million, you're doing a great job!

Re: Want to say thanks to a Plusnet guide?

SixCopperKs — Fri, 27 Mar 2026 07:33:24 GMT

Saying Thank You to a whole bunch of PlusNet people.

Over the past fifty-seven days (starting with a nearly three-week Openreach MSO and its aftermath), the PlusNet people have always been helpful. And this is an extra thank you for those who have recognised that a just-the-facts approach with a little bit of let's-get-it-resolved concern is really reassuring for someone who appreciates that (me).

The winners here have been the providers of my weeks of mobile phone PAYG data, of course🙄, but here's my thank you to PlusNetters and those who have deciphered Openreach's back-office terse shrugs.

I feel like I've spoken to loads of the team, but shout-out notably for the Sheffield team, and a few names I jotted down along the way who have been great, and who didn't parrot the "spot of bother" nonsense which the computer-bot seems to think is in any way reassuring during a major service outage:

Kevin Taylor, Steven Watson

also Christopher King, Minnie Jones, Christene Cho, Thomas Skimin, and Rebecca Milner.

Thank you.

I've probably not highlighted everyone who I should have — by a long chalk.😃

Between you all, you corrected Openreach's odd idea of how many days of compensation were due, and the next few bills of £zero will be a big help. Ours was an odd case (a major outage overlapped awkwardly with a long-awaited full-fibre upgrade) but — between all of you — it worked out.

Moderator's note by Mike (Mav): Post released from Spam Filter.

Re: Want to say thanks to a Plusnet guide?

spile — Fri, 27 Mar 2026 07:27:08 GMT

The quality of support on this forum was a key factor in my decision to renew my two year contract this week.

Re: Want to say thanks to a Plusnet guide?

violetpatrickfo — Fri, 01 May 2026 17:26:29 GMT

Thanking Megan who provided exceptional customer service in helping me amend an address error before our house move next week - she was efficient and knowledgeable and resolved our issue right then and there. She made the effort to be kind and chat during the moments the line was quiet. Feeling much better about the move next week and feel confident, even if there is an issue for whatever reason when we move in, that there will be someone there to support us.

I hope Megan can receive some sort of generous gesture of recognition from the company for her willingness to assist and kindness - we've not had a lot of luck with resolving issues over the phone with other companies, and so it was truly a delight to be met with such.

Thank you again Megan.

Re: Want to say thanks to a Plusnet guide?

Alex_H — Sat, 02 May 2026 10:09:02 GMT

Hi @violetpatrickfo

Thanks for taking the time to say thank you to Megan after your call with her, it sounds like she really went out of her way to provide a great service. I have been able to locate your account from your community account so have found the Megan you spoke to and have passed your kind words on to make sure the great service is recognised.

Thanks

Alex

Re: Want to say thanks to a Plusnet guide?

Jayned1 — Fri, 12 Jun 2026 10:01:11 GMT

Morning

Big shout out to Chloe Desmond who went the extra mile to help a customer and as a result we've received a very lovely and rare 5 Star Review on our Google Business page.

Great work Chloe. Absolute star. 🌟

Sharing the message here.

Oxford Val 2

1 review • 0 photos

starstarstarstarstar 1 hour ago New

My name is Valerie Breslin and I am known here in Oxford as Oxford Val. I am a former manager to Sir Richard Branson and Raymond Blanc OBE, with extensive experience in customer service of the highest standard. That is Michelin-star standard, serving all Oxford Union speakers weekly, Royalty, Statesmen, PMs & Presidents, Rock, Hollywood, and Sports royalty etc. daily for decades—in London, Dorset, Bham, Manch, Cheltenham (at the Gold Cup), and so on.

I was absolutely delighted to spend some time with a truly exemplary Plusnet agent named Chloe Desmond.

I don't rate staff "exemplary" lightly, and spend most of my days moaning like a fishwife about everyone and everything, making Victor Meldrew look like a charmer.

I had had a bad call with Now Broadband and was seething when I got through to Chloe, as I wanted a Formula One-speed fix - to get shot of them in record time and I figured a U-Switch to Plusnet would be quicker than blocking them at the bank.

I was correct. 😎

What an absolute delight! A warm Scottish zoomer, cool as a cucumber and warm as Dundee Cake. So, she assured me she was from Falkirk (which was 50 miles away and more to do with the famous Kelpies Horse Sculpture than the Xmas treat), so I said a few words about Trainspotting, having never been to Scotland. 😱

She was immediately both a great sport and had a S.M.A.R.T. approach so prolific as to be comparable to the Michelin-star chefs I used to work with daily.

She really knew everything there was to know about Broadband and was succinct and comprehensive in her sharing of all things Plusnet.

I had told her I was in quite the hurry but ended up spending a little longer with her because of the charismatic and intriguing depth of her knowledge.

I would make her a Manager in a UFO second Houston, before somebody else snaps her up! 🫵

Captain Chloe? 👩‍🚀 🔭☄️

Despite my Oscar in moaning, you absolutely made my day. Moreover- contemporaneously; miraculously—you restored my faith in the next generation.

Big salute your way Hen. X

Oxford Val.
Valerie Breslin.

☄️🫡☄️🌊☄️🙏☄️

Re: Want to say thanks to a Plusnet guide?

Chris_S — Fri, 12 Jun 2026 12:23:04 GMT

Hi @Jayned1

Thanks for sharing that amazing review.

It sounds like Chloe has gone above and beyond to deliver some great customer service.

I'll make sure that amazing feedback gets passed on to Chloe and her manager, as it sounds like that level of service is well worth a shout out.

Chris S

Re: Want to say thanks to a Plusnet guide?

Nconneely1 — Wed, 15 Jul 2026 19:48:18 GMT

I spoke to Elissa [Removed]CSC agent in Sheffield twice in the last few days, she is the loveliest, most helpful customer assistance I have spoken to anywhere. I would love to have her multiplied and deployed to all companies, such a lovely helpful lady, she deserves all the praise available.

Thank you Elissa, you brightened our day!

Moderators Note: CSC info removed as per Forum rules

Re: Want to say thanks to a Plusnet guide?

Leanne_T — Thu, 16 Jul 2026 07:10:57 GMT

Morning @Nconneely1

Thanks for coming to the community and letting us know how amazing Elissa was when you called.

It's great to know she has brightened your day and I have shared this team to celebrate the great service you've received.

Have a lovely day!

Leanne.

Re: Want to say thanks to a Plusnet guide?

Jayned1 — Sat, 18 Jul 2026 07:56:46 GMT

We've received another 5 Star Review on our Google Business Profile page, this time courtesy of Dee.

Wanted to give a big shout out to Dee for the great call handling work. Preventing the customer from churning and also making their day. 😊

[Moderators note: Personal Details removed. Please don't post personally identifiable information on the public forums. Thanks]

Support Team

kevstaples — Thu, 23 Jul 2026 15:43:27 GMT

Just had phone conversation with Dave from Sheffield. Just wanted to say a huge thanks. Super helpful and generally a top chap to chat with. Thanks Dave

Moderator's note(s):

Threads merged.

Re: Support Team

Rach_H — Thu, 23 Jul 2026 17:00:03 GMT

Hi @kevstaples,

Welcome to the Community!

It's lovely to hear about your interaction with Dave. I've passed this on, so he knows what a fantastic job he's doing, and will get the recognition he deserves.

Rach