Rude customer service advisor shocking

sam2589 — Thu, 07 May 2026 15:29:29 GMT

Absolutely disgusting Customer Service from a <removed>. Completely rude inattentive dismissive and not even willing to take the time to actually listen. Thank fully I was able to get him to agree to put me through to the customer options team after going back and forth about a sensitive matter he was not sympathetic about at all. I was then connected with a customer service advisor by the name of <removed>, who was very helpful! total opposite and he was able to find a solution to my issue and get me on a better tariff!

Moderator's note:
CSA name(s) removed (to an area staff can see) as per Forum rules.

Re: Rude customer service advisor shocking

Peter_JW — Fri, 08 May 2026 12:15:07 GMT

Thanks for taking the time to share your feedback here, @sam2589

I'm really glad to hear that Dylon managed to help turn things around in the end, but ultimately we always want to get things right first time.

Please feel free to send me over a private message if you have any other details to share on this one, and we can make sure that this gets passed on.

Peter

topic Re: Rude customer service advisor shocking in Plusnet Feedback

Rude customer service advisor shocking

Re: Rude customer service advisor shocking