topic Re: Think about going with an upgrade in Plusnet Feedback

Think about going with an upgrade

Felixclark — Thu, 23 Apr 2026 13:23:14 GMT

asked for upgrade to full fibre,10 weeks,6 engineers, 2 hours on the phone and over 50 emails texts Cut off now and still no broadband. Think carefully about going for an upgrade, very stressful

Re: Think about going with an upgrade

Baldrick1 — Thu, 23 Apr 2026 17:01:41 GMT

@Felixclark Welcome to the Plusnet Community Fora.

If you are looking for help or advice on this, can I suggest that you post details of your sorry saga on the Full Fibre board?

Re: Think about going with an upgrade

Felixclark — Thu, 23 Apr 2026 17:12:36 GMT

Not fixed and still a problem
10 weeks and still not working !
I’m awaiting Plusnet reasons and or excuses why this is still not been fixed !!

Re: Think about going with an upgrade

Dan_the_Van — Thu, 23 Apr 2026 17:39:40 GMT

@Felixclark

Have you raised a complaint: see https://www.plus.net/help/legal/complaints-code-of-practice/

If you have then you'd need to seek an update from the case owner.

Re: Think about going with an upgrade

Felixclark — Thu, 23 Apr 2026 17:41:55 GMT

Many thanks and yes complaint has been made but still hitting the same Plusnet wall

Re: Think about going with an upgrade

RealAleMadrid — Thu, 23 Apr 2026 19:03:45 GMT

@Felixclark The best course of action is send an email explaining the situation to the CEO of Openreach, it is common knowledge that Plusnet have no power to get Openreach to do anything. I had a delay of around 3 months last year when OR failed to repair a blocked duct, preventing my Full Fibre upgrade.

A quick search should find the email address you need, this will engage the Director Services Office high level complaints team, they sorted my problem very quickly. Best of luck.

Re: Think about going with an upgrade

Felixclark — Thu, 23 Apr 2026 19:34:38 GMT

Many thanks ….just sent email to the ceo