topic Re: Unsatisfactory reponse to fault in Plusnet Feedback

Unsatisfactory reponse to fault

davlyn — Tue, 21 Apr 2026 15:58:15 GMT

We had a fault that resulted in loss of phone line and broadband for several hours. The question has been closed and no explanation of what caused the fault provided. Plusnet appears to be using an automatic "robot" system to close the question and provide nothing in the way of customer service. It would be helpful to know in plain english what the cause of the fault was and not use acronyms such as NSC and EIN. In a former life I used acronyms widely (as did my colleagues) but we would not expect that the general public to be knowledgeable about TSH LFT for instance.

7:06am, Tuesday 21 Apr 2026
Question [ 254257705 ] is now off hold. Our Support Team will provide a further update so
on.
Plusnet Robot-083 - OSS - Automation use only
9:35am, Tuesday 21 Apr 2026

Not at all helpful

Re: Unsatisfactory reponse to fault

mystreet1 — Tue, 21 Apr 2026 16:24:02 GMT

At least it is not FNF.

Fault not found.

Re: Unsatisfactory reponse to fault

pvmb — Tue, 21 Apr 2026 16:47:24 GMT

@davlyn wrote:

We had a fault that resulted in loss of phone line and broadband for several hours. The question has been closed and no explanation of what caused the fault provided. Plusnet appears to be using an automatic "robot" system to close the question and provide nothing in the way of customer service. It would be helpful to know in plain english what the cause of the fault was and not use acronyms such as NSC and EIN.

I suspect "NSC" means No Sync and "EIN" means Electrical Impulse Noise. As to what the cause is/was, that's another matter.

https://kitz.co.uk/adsl/rein.htm

Re: Unsatisfactory reponse to fault

Townman — Tue, 21 Apr 2026 17:55:52 GMT

@mystreet1 wrote:
At least it is not FNF.

Fault not found.

Or worse NFF - No Fault Found - which unlike the above, does not acknowledge that there remains a fault to be found, but the cause remains undiagnosed!