topic Re: Order processing-unable to see upgrade options in Plusnet Feedback

Order processing-unable to see upgrade options

Phil30 — Fri, 20 Feb 2026 15:23:20 GMT

I am 18 months into my contract but my account is still showing my last order as processing. Can you resolve this so I can see my options for upgrade etc

Re: Order processing-unable to see upgrade options

bmc — Fri, 20 Feb 2026 15:28:59 GMT

@Phil30

This is a known problem.

If it's not urgent then wait and see if a staff member picks this up. Otherwise you'll need to phone PN Support.

Brian

Re: Order processing-unable to see upgrade options

Gandalf — Fri, 20 Feb 2026 15:36:43 GMT

Hi @Phil30

I've sorted it now, let me know if there are any further issues.

Re: Order processing-unable to see upgrade options

Phil30 — Fri, 20 Feb 2026 16:02:55 GMT

Thank you