topic A Brilliant Support Team in Plusnet Feedback

A Brilliant Support Team

wey8207 — Sun, 30 Nov 2008 20:14:43 GMT

I have just been introduced to the wonderful world of Broadband via Plus Net on the advice of a friend.
I cannot get over how amazingly helpful and cheerful the Support Team are, especially when dealing with er, girlie type questions. Being extremely non-technologically minded, and having no-one else here to ask, they are my only port of call.
Having just come off the phone to Oliver in the Customer Services office, I felt I really must praise him and all the team I have spoken to in the past for their help, joviality and patience.
Gold Stars all round!

Re: A Brilliant Support Team

dvorak — Sun, 30 Nov 2008 20:18:52 GMT

Welcome aboard, glad it's all going well so far

Re: A Brilliant Support Team

pierre_pierre — Sun, 30 Nov 2008 20:23:13 GMT

Welcome aboard.
It might get through, but there is a "Row" going on in another thread about not putting the CSV's names in threads. Looks OK to me but lets wait and see.

Re: A Brilliant Support Team

Mon, 01 Dec 2008 18:32:00 GMT

Yes, welcome aboard and hope that you continue to enjoy your broadband, hopefully trouble-free. It makes me remember when I first got broadband - I was absolutely delighted (and still am really although the newness has worn off now).
Nice to see a newbie in the forum.

Re: A Brilliant Support Team

Denzil — Thu, 11 Dec 2008 12:56:49 GMT

Quote from: pierre_pierre

It might get through, but there is a "Row" going on in another thread about not putting the CSV's names in threads. Looks OK to me but lets wait and see.

This is not the place for a detailed discussion on the subject, but I can't see anyone complaining about singling someone out for praise.
Welcome, wey8207.

Re: A Brilliant Support Team

Oldjim — Thu, 11 Dec 2008 13:01:35 GMT

This (agent's names) is being discussed but this post from Ian Wild http://community.plus.net/forum/index.php/topic,70664.msg565605.html#msg565605 fairly well covers this situation

Quote
PS - I don't see a problem with first names being used at all

Re: A Brilliant Support Team

StickyMick — Fri, 12 Dec 2008 10:50:20 GMT

While this is not directed at any particular individual at Customer Services, in fact in the 10 years I have been a Madasafish customer I have always held the support in high esteem, but alas, as my last experience proves, things can go pear shaped and leave us banging our heads off a wall.
But having said that it still wasn't as rage inducing as some other ISP companies I could name.