topic “No accessible contact options for deaf customers” in Plusnet Feedback

“No accessible contact options for deaf customers”

Lenin1917 — Tue, 27 Jan 2026 10:56:25 GMT

I am deaf and cannot use the telephone. Plusnet currently provide no accessible way for me to contact support other than a phone number, which is completely unusable for me. I urgently need a written communication option such as ‘Chat Now’ or email so I can manage my account and resolve issues.

Re: “No accessible contact options for deaf customers”

jab1 — Tue, 27 Jan 2026 11:07:06 GMT

@Lenin1917 Are Plusnet aware that you are deaf? Now you have posted on here with your problem, I can tag one of the Help Team and ask them to contact you by Private Message, and hopefully help you that way.

@Leanne_T - can you pick this up, please?

Re: “No accessible contact options for deaf customers”

Baldrick1 — Tue, 27 Jan 2026 11:28:51 GMT

@Lenin1917

From here: https://www.plus.net/help/legal/here-for-you/

To make a textphone call using the Relay UK (opens new tab or window) service, dial 18001 in front of our number 0330 123 9123.

Or contact us through a sign language interpreter

Re: “No accessible contact options for deaf customers”

Baldrick1 — Tue, 27 Jan 2026 11:30:48 GMT

Moderator's note:
Thread moved from Full Fibre to Plusnet Feedback

Re: “No accessible contact options for deaf customers”

Townman — Tue, 27 Jan 2026 12:06:20 GMT

@Baldrick1

Indeed, the deaf support services are well signposted.