topic Re: Link to "register your additional needs" is broken in Plusnet Feedback

Link to "register your additional needs" is broken

RobotToaster — Tue, 13 Jan 2026 10:02:54 GMT

I was told I should register my "additional needs" before the digital switchover affects me, but the link to do so here https://www.plus.net/help/legal/here-for-you/ leads to an error page

Re: Link to "register your additional needs" is broken

jab1 — Tue, 13 Jan 2026 10:09:23 GMT

Very strange, @RobotToaster - it loads perfectly well for me.

Re: Link to "register your additional needs" is broken

Gandalf — Tue, 13 Jan 2026 10:10:49 GMT

I've flagged this to our digital team, thanks for the feedback!

The correct link is https://www.plus.net/my.html?action=additionalsupport

@jab1 I think they mean the link to "register your additional needs" after clicking on the URL.

Re: Link to "register your additional needs" is broken

jab1 — Tue, 13 Jan 2026 10:17:46 GMT

OK , @Gandalf - wasn't that clear, and I didn't get an 'error page' on clicking the link, although I suspect I was misdirected.

Re: Link to "register your additional needs" is broken

RobotToaster — Tue, 13 Jan 2026 11:01:17 GMT

Gandalf is correct, the broken link I was referring to points to https://www.plus.net/apps/vulnerability/disclosure/edit/03306741

Re: Link to "register your additional needs" is broken

Gandalf — Tue, 13 Jan 2026 12:12:08 GMT

Should be sorted now, all references to "register your additional needs" now have the correct link.

Thanks again for flagging!