topic Re: Plusnet Survey - no voucher option! in Plusnet Feedback

Plusnet Survey - no voucher option!

TS02 — Tue, 05 Aug 2025 12:52:56 GMT

I got an email through from Plusnet to complete a survey for the chance of winning £50 voucher. Surprised at the amount of time the survey took (felt like15 minutes), then didn’t even have an option to input details it just said thanks for completing.

Don’t bother completing it as it is false advertising.

Re: Plusnet Survey - no voucher option!

jab1 — Tue, 05 Aug 2025 13:04:53 GMT

What was the survey about?

IF it was genuinely from PN , there is no need for you to input details they already have them.

Re: Plusnet Survey - no voucher option!

Windings — Tue, 05 Aug 2025 15:10:27 GMT

@TS02 Hi there, would you be able to confirm the email address you received this email from?

I was aware of our system sending out emails similar to this not too long ago but we confirmed with one of our back-end teams that they shouldn't have been sent out.

Cheers

Re: Plusnet Survey - no voucher option!

TS02 — Tue, 05 Aug 2025 15:22:59 GMT

plusnet@comm.plus.net.
The survey link went to a Basis survey and no questions about Plusnet feedback.

Re: Plusnet Survey - no voucher option!

Tina11192 — Tue, 05 Aug 2025 16:17:48 GMT

@TS02 Thank you for bringing this issue to our attention on this Forum, I hope you are well.

I can confirm that the email is a genuine Plusnet email and we are looking into why it was sent to you in error.

Our sincere apologies for any confusion this may have caused you.