topic Re: Hi and how do I say 'thank you' in Plusnet Feedback

Hi and how do I say 'thank you'

JustMe2 — Mon, 10 Feb 2025 22:18:28 GMT

Hi everyone,

its been a while since I've logged in here. I've recently had a phone line problem, which has been fixed and although various plusnet people have phoned and emailed, I've been unable to answer the phone on time. So have tried emailing without success.

My question is : there doesnt seem to be an email addy or phone number I can just say Thank you and all is back to normal.

p.s. Oh and I would just love to speak to [CSA Removed], couldnt believe the name attached to the emails and voice mail!! 😀

Moderator's note by Mike (Mav): CSA name(s) removed (to an area staff can see) as per Forum rules.

Re: Hi and how do I say 'thank you'

jab1 — Mon, 10 Feb 2025 13:06:33 GMT

@JustMe2 There is no email for contacting Plusnet from the customer side, but you could always try ringing them on 0330 123 9123.

Re: Hi and how do I say 'thank you'

JustMe2 — Wed, 12 Feb 2025 15:51:33 GMT

Hi John,

thank you for the contact phone number suggestion. I tried it but no key to press for a general enquiry. However from the 4 suggested I could make a compliant! & thats not what I was after.

My ticket number raised was closed by the team, so I guess they're happy with that.

Again thank you for replying, much appreciated.

Re: Hi and how do I say 'thank you'

Townman — Thu, 13 Feb 2025 10:45:24 GMT

@James_B

Might you facilitate CSA feedback please?

We should be as keen about getting feedback over things done right, as we are about things which are done wrong.

Re: Hi and how do I say 'thank you'

James_B — Thu, 13 Feb 2025 11:12:15 GMT

Of course, @Townman

Thanks for your feedback, @JustMe2

James