topic Re: Website problem with Manage My Mailboxes in Plusnet Feedback

Website problem with Manage My Mailboxes

procount — Wed, 31 Jul 2024 22:26:01 GMT

There is a problem with the Plusnet webpage that allows the creation of new mailboxes.

After logging into the member centre, select the following sequence:

Manage Account => Manage your Plusnet mailboxes => Mailboxes (tab) => ADD NEW MAILBOX (button)

At this point the black footer covers up all the necessary edit boxes to allow the new mailbox to be created.

It only happens on this Mailbox tab. If you select CREATE NEW EMAIL ADDRESS from the SUMMARY tab, it is possible to create a new mailbox. All the other tabs also seem ok.

Re: Website problem with Manage My Mailboxes

MatthewWheeler — Thu, 01 Aug 2024 13:48:59 GMT

Hi @procount I'm sorry to hear this.

I've been able to replicate this on my own account so there's definitely an issue.

It's with our digital team to look into and we'll get it sorted as soon as possible

Re: Website problem with Manage My Mailboxes

Townman — Sat, 03 Aug 2024 08:58:52 GMT

Resizing the browser window causes the content to re-render correctly. This is a long standing issue.

Re: Website problem with Manage My Mailboxes

procount — Sat, 03 Aug 2024 22:49:48 GMT

I tried resizing the window. It's a bit hit and miss as to how much of the window the footer covers. If I get it just right I can see the ADD button, but it doesn't look very good.