topic Re: bring back a working status page in Plusnet Feedback

bring back a working status page

Gus — Sat, 18 May 2024 03:53:00 GMT

bring back a working status page but add BT work carried out for a searchable postcodes, which bean counter decided it wasn't required!

I lost tinternet tonight from 3.50am until 4.25am, getting old you sleep l but no chance to tell if work being carried out or the cabinet playing up as I'm on full 500 weetabix

Re: bring back a working status page

Champnet — Sat, 18 May 2024 06:09:37 GMT

According to my Fing monitor there was a moderate Plusnet outage starting at 3.55am and lasted on & off for over 3 hours…..

Re: bring back a working status page

DylanT42 — Sat, 18 May 2024 08:18:51 GMT

Maybe related to this?
https://downdetector.co.uk/status/plusnet/

Re: bring back a working status page

Gus — Sat, 18 May 2024 08:24:43 GMT

Good to know, just glad I wasn't in game when it happened, live service with no pause and lost loot on death

Re: bring back a working status page

22over7 — Sat, 18 May 2024 09:09:55 GMT

I'd like to endorse the OP's request.

The downdetector link is very useful: sadly the "map" feature seems to be broken, at least for me.

Another way of showing what's (not!) up is to use a thinkbroadband live graph. Here's a link to mine. Obviously, if your connection is down, you'll have to use a phone connection to see it.

https://www.thinkbroadband.com/broadband/monitoring/quality/share/89493edf03886b2dcd280962c6420627

Re: bring back a working status page

Champnet — Sat, 18 May 2024 09:20:27 GMT

Here's mine..............

https://gwise.uk/linestats/line.htm

Re: bring back a working status page

markhawkin — Sat, 18 May 2024 12:42:28 GMT

It doesn't help with the fault this morning (which looks like it's within the Plusnet systems) but for some information on general Openreach faults and planned maintenance the Zen page is worth a look.

https://status.zen.co.uk/broadband/

Sonmething like that is what Plusnet should have.....

Re: bring back a working status page

Champnet — Sat, 18 May 2024 13:47:09 GMT

@markhawkin Impressive…

Re: bring back a working status page

DylanT42 — Sat, 18 May 2024 15:04:09 GMT

>It doesn't help with the fault this morning
Well, it gives an indication of how common the problem might be & whether you’re likely to get a positive result from a help desk call, notwithstanding the auto-testing-bots

>(which looks like it's within the Plusnet systems)
Aye - some sort of fight between Static-IPs & the DHCIP service. Temporary allocation into the floating-IP group sorted me out after a router reboot. May even get the prior IP back again IDC (but not holding my breath)

>but for some information on general Openreach faults and planned maintenance the Zen page is worth a look.
>https://status.zen.co.uk/broadband/
Very good :-}

>Sonmething like that is what Plusnet [*used to*] have.....
FTFY !

Looks like normal (usually very excellent) service was resumed around noon:
There is a tide in affairs on [people]; which taken at the flood leads to …packet flow?

Re: bring back a working status page

corringham — Tue, 21 May 2024 08:55:04 GMT

There is an additional need for a broadband status page now - with the cessation of PSTN and the move to VoIP a working broadband connection is necessary in order to use a landline phone.

There has been a lot of discussion about the need for a UPS to power your router and ATA/phone in the event of a power cut - but that doesn't help if there is no broadband.

Being able to check for a known problem in an area could save a lot of concern and effort for anyone with dependent relatives that lose contact. Knowing how long a problem is likely to last would allow appropriate action to be taken.

There are several reasons I'd never use or recommend Plusnet again, but the lack of any status information at all is one of them.