topic Re: Offers not correct in Plusnet Feedback

Offers not correct

jab1 — Sat, 10 Feb 2024 14:41:58 GMT

Just out of curiosity, I have checked what offers I could get from Plusnet. All I was offered was ADSL, despite the fact I am currently on FTTC, and can get FTTP - are BT Consumer trying to lose customers?

Re: Offers not correct

MisterW — Sat, 10 Feb 2024 14:45:01 GMT

John,

Is that just on the Plusnet site or is it the same on the BTw checker ?

Re: Offers not correct

jab1 — Sat, 10 Feb 2024 14:48:01 GMT

Just on PN, @MisterW . BTw (and my current provider) both say I can have FTTP - which I know anyway, as I have been notified by Zen, and the checker shows a 1-stage installation.

Re: Offers not correct

MisterW — Sat, 10 Feb 2024 14:50:11 GMT

as I have been notified by Zen,

How recently has FTTP become available ? I wonder if the PN site hasn't updated somehow ?

Re: Offers not correct

jab1 — Sat, 10 Feb 2024 14:51:47 GMT

It only became available last week - but why does it say I can't even get FTTC?

Re: Offers not correct

MisterW — Sat, 10 Feb 2024 14:55:16 GMT

but why does it say I can't even get FTTC?

Is your exchange Fibre priority ?

Re: Offers not correct

jab1 — Sat, 10 Feb 2024 14:58:36 GMT

Nope - I will PM details.

Re: Offers not correct

Mustrum — Sat, 10 Feb 2024 18:05:45 GMT

What does the BTW DSL checker say?

Re: Offers not correct

jab1 — Sat, 10 Feb 2024 18:12:49 GMT

@Mustrum Thanks for that - I've already checked, and it says In I can get ADSL/FTTC/FTTP - as I know I can, but PN say i can only get ADSL, which I know is wrong, because the BTw checker AND my ISP say I can get ADSL/FTTC/FTTP. I actually saw OpenReach installing and checking the CBT's.

Re: Offers not correct

Mustrum — Sat, 10 Feb 2024 18:29:12 GMT

@jab1 just thought there might be something hidden in the DSL checker.

On the other hand maybe it is PN winding down and all they are offering now 😇

Re: Offers not correct

jab1 — Sat, 10 Feb 2024 18:32:52 GMT

@Mustrum Nope - used that, this time using the recommended UPRN reference, and it says exactly the same as the BTw checker. Thanks anyway.👍

Re: Offers not correct

jab1 — Sat, 10 Feb 2024 18:41:30 GMT

@Mustrum wrote:

@jab1 just thought there might be something hidden in the DSL checker.

On the other hand maybe it is PN winding down and all they are offering now 😇

So they are winding down to an ADSL-only supplier then? 😂

Re: Offers not correct

corringham — Sat, 10 Feb 2024 19:49:42 GMT

@jab1 wrote:

So they are winding down to an ADSL-only supplier then? 😂

ADSL is all Plusnet offer in my area (guaranteed download speed of 2.5Mbps!)

But to be fair, that is all Openreach make available. Luckily we have an altnet.

Re: Offers not correct

Mustrum — Sat, 10 Feb 2024 19:48:35 GMT

@jab1 maybe only on a regional basis, as when I checked my location this is all I can get 🤓

24 month contract

No phone line included
Why are landlines being phased out?

Package and speed details

67.3Mb minimum guaranteed speed
17 - 18Mb estimated upload speed
£0 activation fee, was £20
Broadband only, no phone line required
Hub Two router included
Plusnet SafeGuard and Plusnet Protect powered by Norton included

Re: Offers not correct

jab1 — Sat, 10 Feb 2024 19:52:20 GMT

@corringham wrote:

@jab1 wrote:

So they are winding down to an ADSL-only supplier then? 😂

ADSL is all Plusnet can offer in my area (guaranteed download speed of 2.5Mbps!)

But to be fair, that is all Openreach make available. Luckily we have an altnet.

@corringham But I know full well I can get ADSL (not that I want it), FTTC (which I am currently on) and FTTP (which I am extremely likely to order next week).

Re: Offers not correct

jab1 — Sat, 10 Feb 2024 19:54:24 GMT

@Mustrum wrote:

@jab1 maybe only on a regional basis, as when I checked my location this is all I can get 🤓

24 month contract

No phone line included
Why are landlines being phased out?

Package and speed details

67.3Mb minimum guaranteed speed

17 - 18Mb estimated upload speed

£0 activation fee, was £20

Broadband only, no phone line required

Hub Two router included

Plusnet SafeGuard and Plusnet Protect powered by Norton included

TBH, @Mustrum I was joking - I know what I can get - see my reply to @corringham above.

Re: Offers not correct

jab1 — Sat, 10 Feb 2024 20:34:42 GMT

The strangest thing is, EE can offer me 1.6GB speeds.

Re: Offers not correct

Mustrum — Sat, 10 Feb 2024 20:41:32 GMT

@jab1 you might want to pm/call me if you are seriously thinking about that one!!

Re: Offers not correct

jab1 — Sat, 10 Feb 2024 21:20:41 GMT

So, the question is, if EE can offer me that, why can Plusnet only offer super-slow ADSL? EE use exactly the same infrastructure as PN.

Re: Offers not correct

jab1 — Sun, 11 Feb 2024 07:54:09 GMT

And this morning 'Somethings gone wrong with your account...'. Although I managed to get a screen shot of the BTw checker.