topic Re: No support, what to do? Take 2 in Plusnet Feedback

No support, what to do? Take 2

MikeBz — Fri, 09 Feb 2024 13:49:57 GMT

What do I do if a Support have completely ignored a Question that is open with them and no longer respond to me? This isn't a duplicate posting because I'm not repeating the content of the support question here, what I want to know here is a general "What to do next when support have dropped an open question without telling you". How does one escalate it?

Re: No support, what to do? Take 2

Baldrick1 — Fri, 09 Feb 2024 13:53:34 GMT

@MikeBz

Hopefully a member of the Plusnet help team will soon pick this up on your related topic.

Re: No support, what to do? Take 2

MatthewWheeler — Sat, 10 Feb 2024 13:40:30 GMT

Sorry to hear this @MikeBz

We've raised it back to the relevant team to see if the e-mails can be restored but we can't guarantee this

Re: No support, what to do? Take 2

MikeBz — Sat, 10 Feb 2024 17:37:30 GMT

Thankyou @MatthewWheeler.