No support - what to do?

MikeBz — Fri, 09 Feb 2024 13:44:30 GMT

12 days ago all my PN emails (for both <username> and <username+catchall> mailboxes disappeared. I started a discussion on the Help->Email forum where it was suggested that it may have been archived. I thought that was unlikely but asked on the thread for unarchiving email, where I was answered by @MatthewWheeler from support - there was no sign of my emails being archived but a question was opened on my account to track the issue.

Initially I was able to access the question from my account page, and add information/respond to what was going on. As of several days ago I can only access the question via the original link I was emailed, and there is no option to respond. I have had no further information on the issue and my emails have not been restored.

4 days ago there were these 2 responses:

Script User - Automated Script Pool

8:05am, Monday 5 Feb 2024

Question [ 239828189 ] is now off hold. Our Support Team will provide a further update soon.

<Redacted>- CSC Analyst

12:32pm, Monday 5 Feb 2024

Dear Mr Bees,

Kind regards,
<Redacted>

... and that's it. No information in that last response, just 'Dear Mr Bees' followed by 'Kind regards'.

What does one do when a question allocated to your issue has just fizzled out without any information, and nobody responds any more? My will to renew my contract later this year is waning fast, to put it mildly.

Re: No support - what to do?

Baldrick1 — Fri, 09 Feb 2024 13:46:00 GMT

Moderator's note: Topic locked in favour of https://community.plus.net/t5/Email/All-email-gone/m-p/1957428#M45646. Personal data removed. Double posting causes confusion and is against Forum rules

topic Re: No support - what to do? in Plusnet Feedback

No support - what to do?

Re: No support - what to do?