Credit where credit is due

greygit1 — Tue, 05 Sep 2023 22:21:49 GMT

Some praise for Pnet. I didn't ask for it, but it appears that the compensation for seven days without a telling bone and internet approaches twice the monthly charges.

I haven't the foggiest who sets the levels of compensation, but I didn't have to moan or prompt to get it. I was only expecting a pro-rata adjustment.

Re: Credit where credit is due

Townman — Mon, 16 Oct 2023 19:20:40 GMT

Plusnet is party to the Ofcom automatic compensation scheme. If compensation is due for a delayed fault fix, it is usually paid automatically. I have though needed to prod the process!

Ofcom Automatic Compensation Scheme

Plusnet is signed up to the Ofcom Automatic Compensation Scheme - see Automatic Compensation FAQs. Plusnet will pay you automatic compensation in the following circumstances:

Delayed activation of your broadband and/or landline service
Delayed repair following a total loss of service
Missed appointments

For compensation to be paid (as a credit to your account), you must have a CONFIRMED date for the failed activity. Compensation is credited 30 days after the resolution of the issue giving rise to the claim.

To see what is happening in detail, check the ticket history on your account - log into the portal in another tab, return here and click the PN TICKET link below. Look at the details of the tickets; if there appears to be no activity after the due date, contact support.

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Credit where credit is due

Re: Credit where credit is due