topic Re: Landline fixed in 3 hours! in Plusnet Feedback

Landline fixed in 3 hours!

RadioFox — Fri, 22 Sep 2023 14:56:46 GMT

Thought I would post this to balance the usual posts about long delays in finding faults.

My landline phone was completely dead (although broadband was still working), so I used the text option on my smartphone to report it at 11.30am. 5 minutes later, I got a reply from the bot saying that initial checks didn't find a fault, but some additional tests would be run. 12 minites later I received a text saying that an issue had been found on the line & would be investigated. A response time of 26/9/23 was given (4 days).

Around 2.30pm I noticed my router was resetting. I tried my landline. It was back on already! So just 3 hours from reporting the fault. Great stuff 👍

Re: Landline fixed in 3 hours!

Mav — Sun, 24 Sep 2023 19:45:00 GMT

Moderator's note(s):

Thread moved from Home Phone to Plusnet Feedback.

Re: Landline fixed in 3 hours!

MatthewWheeler — Sun, 24 Sep 2023 07:22:39 GMT

Hi @RadioFox

Thanks for the feedback.

It's great to hear that we were able to get this turned around so quickly for you

Re: Landline fixed in 3 hours!

RadioFox — Sun, 24 Sep 2023 11:15:18 GMT

@Mav wrote:

Moderator's note(s):
Thread moved from Mobile to Plusnet Feedback.

Just to be pedantic, the thread was moved from Home Phone, not Mobile. 😉

Re: Landline fixed in 3 hours!

Mav — Sun, 24 Sep 2023 19:45:56 GMT

@RadioFox

I've edited the deliberate mistake