topic Broadband Firewall Blank Page in Plusnet Feedback

Broadband Firewall Blank Page

Phantom — Tue, 08 Aug 2023 10:17:25 GMT

Trying to view Broadband Firewall settings, the page briefly shows Loading..., then just blanks out that entire section, in both Edge and Firefox.

Re: Broadband Firewall Blank Page

Dan_the_Van — Tue, 08 Aug 2023 10:37:14 GMT

Hi,

Open the page and try CTRL+F5, this might help

HTH

Re: Broadband Firewall Blank Page

Phantom — Tue, 08 Aug 2023 12:54:52 GMT

Tried Ctrl-F5, no change. Added screenshot and also tested with Firefox Enhanced Tracking Protection Off (normally Standard), still blank

It is strange that the page starts off "Loading.." then "Getting basic/advanced firewall options" in their respective sections, then just the blank panel as shown.

Re: Broadband Firewall Blank Page

Dan_the_Van — Tue, 08 Aug 2023 14:54:03 GMT

Works fine for me with Chrome and Edge, with Firefox I do not see the Help and Setting options found under the Broadband tab, displays this Mint 21.2 and Windows 11

Edit: - first I get a message to say I am out of contract then as below

Re: Broadband Firewall Blank Page

Anonymous — Tue, 08 Aug 2023 16:45:19 GMT

This is what I see using Firefox 113.0.2

Re: Broadband Firewall Blank Page

Phantom — Wed, 09 Aug 2023 12:28:17 GMT

Maybe an account issue, since a home move botched a few things before being resolved. Could a staff member check if there's anything that might prevent using the Broadband Firewall page? And/or confirm its set to Off since I can't

Re: Broadband Firewall Blank Page

Gandalf — Wed, 09 Aug 2023 13:05:31 GMT

Hi @Phantom

I've made a change to the status of the broadband firewall component.

Can you try accessing the page now? You may need to log out and back in again.

Re: Broadband Firewall Blank Page

Phantom — Wed, 09 Aug 2023 15:17:47 GMT

That did the trick, page is now working

Thanks @Gandalf, marking as fixed/resolved.

Re: Broadband Firewall Blank Page

Gandalf — Wed, 09 Aug 2023 16:14:38 GMT

Glad to hear that!

Some of the credit goes to @bobpullen for his advice on how the component works.

Re: Broadband Firewall Blank Page

ukbobboy — Sun, 13 Aug 2023 14:17:37 GMT

Hi Gandalf

Sorry to bother with this old "solved" problem but unfortunately the problem that @Phantom had is now ocurring to me, when trying to access the "Broadband Firewall" facility, i.e. I get thrown out of the screen which is then forever denied to me.

I have tried contacting Plusnet's help desk but got nowhere and so I was directed to contact you by another knowledgable forum member, Nibiru.

BTW, the browser I use is Firefox v116.0.2 (64 bit).

Nibiru is, I believe, a Firefox user also and he can access the "Broadband Firewall" facility while I cannot, therefore is there anything I can do the make this option available to me?

however, if you require any further info or need clarification then please do not hesitate to contact me.

Thanks In Advance.

UK Bob

Re: Broadband Firewall Blank Page

Gandalf — Wed, 16 Aug 2023 17:46:34 GMT

Hi @ukbobboy

That's by design. As part of some changes we're making, we've recently turned off the broadband firewall for both new customers, and some existing customers who have never used it at some point. Couple of reasons for this is that these days most people use NAT and routers, rather than USB modems, so it doesn't do a lot.

If you're using a Plusnet router, its built-in firewall will be far more effective, along with any firewall you may have installed on your device.

Re: Broadband Firewall Blank Page

ukbobboy — Wed, 16 Aug 2023 18:14:06 GMT

Hi Gandalf

Thanks for your reply, I now understand that this facility is not required unless you have a USB modem.

Cheers

UK Bob

Re: Broadband Firewall Blank Page

Gandalf — Wed, 16 Aug 2023 20:43:14 GMT

No problem @ukbobboy

Let us know if there’s anything else you need help with