Team

Anthony15 — Thu, 25 May 2023 17:47:38 GMT

I would like to thank you to <redacted> for bringing up my case ASAP to sort out my contract.

I would like to make complain about this thats I was very angry, frustrated and disappointed with one of your team did say was going to sorted out by other team detailing my contract and changed direct debit date etc when I make call this morning at 9am 25/05/23. However, since I've not heard anything all day from them since this morning. So I'm profoundly deaf and had go thought sign solutions bsl interpreter video again. Unfortunately, when I got connected thought team was <redacted> at 5pm today and did explain about what situation was and he said there was no information on system show that's I made video call this morning after said was going sort out contract and changed direct debit date etc! How's dare one of your team didn't do this to me...?

I've felt is this absolutely discrimination and wasted me and interpreter time ( I don't know who your team's name to who is I chat this morning.) In the meantime, I want your teams to received full update by your management to accepted bsl interpreter deaf awareness confirms thought sign solutions!

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Re: Team

Baldrick1 — Thu, 25 May 2023 17:49:26 GMT

Moderators Note

This topic has been moved from Broadband to Plusnet Feedback

Re: Team

adamwalker — Sat, 27 May 2023 09:28:01 GMT

Hi @Anthony15 Thanks a lot for the feedback on this and I'm really sorry about the issues chasing it up with us.

I've sent you a PM so please reply back to me with the details I've asked for when you can and I'll take this on for you.

Adam

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