topic Re: Cancellation policy in Plusnet Feedback

Cancellation policy

rathodjr — Mon, 08 May 2023 10:12:23 GMT

Canceled broadband services on phone and account closed and internet discontinued in 12 hours.
However the agent had said the services will remain live for 14 day during the notice period. But no refund made such expeditiously from the monthly charges paid.

Re: Cancellation policy

ClaudiaG23 — Wed, 10 May 2023 08:33:25 GMT

@rathodjr

Hey, I'm sorry to hear you've left us. I've popped a ticket on to your account explaining this a little bit more. You can view this here https://www.plus.net/wizard/?p=view_question&id=233726445.

Re: Cancellation policy

rathodjr — Wed, 10 May 2023 11:29:43 GMT

Tried the link and got error message:We were unable to access your ticket information. View wizard: next link says
Help Assistant
We're sorry, but you can no longer ask a question through the Help Assistant.

Re: Cancellation policy

ClaudiaG23 — Wed, 10 May 2023 11:40:40 GMT

@rathodjr You should also be able to see my response on the email notification of the ticket as well.

Re: Cancellation policy

Townman — Wed, 10 May 2023 18:13:16 GMT

@rathodjr

Your report is consistent with a failed redirection AFTER logging into the portal.

Log into the portal in another tab first, then click the link.

Logging into the portal should show an "attention" bell top right, which should indicate that you have an open question and present a link to follow.

Re: Cancellation policy

Browni — Wed, 10 May 2023 18:55:48 GMT

There's a full stop at the end of the link in post #2 which I suspect is breaking the link.