topic Re: It goodbye to plusnet after 23 year just under in Plusnet Feedback

It goodbye to plusnet after 23 year just under

deanmrd — Wed, 11 Jan 2023 00:24:01 GMT

Hi everyone

I've now left plusnet as they could supply my will Full Fibre but when I searched my naxt door address plusnet was willing to offer it to me yet my address was not able to get it.

When I phoned in they still could not offer it to me. as of the 03/10/2022 at 8am my 1gb up & down symmetrical speed was installed with other company I looked again to day and it still says the same.

if anyone can shed abit a light why this is.

I didnt leave because of there service as being with them for 23 years speaks for it self.

Thanks

Dean

Re: It goodbye to plusnet after 23 year just under

Mav — Wed, 11 Jan 2023 01:03:15 GMT

Moderator's note(s):

Thread moved from Full Fibre to Plusnet Feedback.

Re: It goodbye to plusnet after 23 year just under

pjmarsh — Wed, 11 Jan 2023 08:34:39 GMT

Why you couldn't order through Plusnet will be down to one of two things:

Your property isn't serviced by Openreach FTTP. It's possible that you are serviced from a different Distribution Point to your neighbour and Openreach haven't installed Fibre to yours yet.
Probably more likely, the Openreach data is incorrect for your property and it is just a database issue with them that is saying you can't have an FTTP connection

Both of these would be the same with any ISP trying to supply you with an Openreach FTTP based connection.

Solutions to the above, for number 1 it's just a waiting game. For number 2, it's raising it with Openreach to try and get them to correct their database records. There is a form that you can use for doing that, but the link I've got bookmarked isn't working for me at the moment

Re: It goodbye to plusnet after 23 year just under

RealAleMadrid — Wed, 11 Jan 2023 08:54:41 GMT

@pjmarsh It appears that Plusnet have lost this customer already,

... as of the 03/10/2022 at 8am my 1gb up & down symmetrical speed was installed

So a service has been provided by an Alt-net company i.e. not Openreach FTTP.

Openreach FTTP not showing availability is academic now, but was likely to be a database error. I suspect Plusnet support just say "computer says no" with no further action.

Re: It goodbye to plusnet after 23 year just under

pjmarsh — Wed, 11 Jan 2023 09:24:51 GMT

@RealAleMadrid, yes I know that. My post was answering the OPs question of "if anyone can shed abit a light why this is."

Re: It goodbye to plusnet after 23 year just under

Baldrick1 — Wed, 11 Jan 2023 10:19:14 GMT

@RealAleMadrid wrote:

... as of the 03/10/2022 at 8am my 1gb up & down symmetrical speed was installed

Openreach FTTP not showing availability is academic now, but was likely to be a database error.

My money would be on FTTP simply not being available from Openreach at this property rather than a database error.

Re: It goodbye to plusnet after 23 year just under

RealAleMadrid — Wed, 11 Jan 2023 10:44:12 GMT

@Baldrick1 Not sure why you come to that conclusion as the Op stated Openreach FTTP was available for the neighbour next door. It doesn't matter anyway as a 1Gbps symmetrical service is far superior to any Openreach FTTP offering.

Re: It goodbye to plusnet after 23 year just under

bmc — Wed, 11 Jan 2023 11:27:51 GMT

@deanmrd

Was your OR connection above or below ground? If overhead, are your neighbours on the same pole?

If UG, any sign of different chambers serving the two houses?

My money's on a database screw up.

Brian

Re: It goodbye to plusnet after 23 year just under

Townman — Wed, 11 Jan 2023 11:48:56 GMT

There is an assumption being made here that "neighbour" means an immediately adjoining property ... rather than maybe dozen of yards away.

Connectivity is dependent on cabling routes and port availability ... just as we have seen where a FTTC cabinet's FTTC connection ports are all fully utilised - "Why cannot I not get FTTC when my neighbour can?".

Re: It goodbye to plusnet after 23 year just under

RealAleMadrid — Wed, 11 Jan 2023 13:41:24 GMT

@Townman Yes it is all conjecture, assumptions and guesses and I doubt that the OP will be particularly interested in replying so I will leave it at that.

Re: It goodbye to plusnet after 23 year just under

Gandalf — Wed, 11 Jan 2023 15:58:41 GMT

@pjmarsh wrote:

For number 2, it's raising it with Openreach to try and get them to correct their database records. There is a form that you can use for doing that, but the link I've got bookmarked isn't working for me at the moment

Do you mean this? Not sure which form you have saved but I know Openreach moved from Formwize a while ago.

Re: It goodbye to plusnet after 23 year just under

pjmarsh — Wed, 11 Jan 2023 16:00:00 GMT

Thanks @Gandalf. It's the formwize I've got save. Now updated!

Re: It goodbye to plusnet after 23 year just under

deanmrd — Wed, 11 Jan 2023 23:13:49 GMT

with plusnet tried neighbours on both side of me, I live in a row of houses, and shaire same gateaway with one neighbour not a flat though. I even tried neighbours across the road and they all could get full fibra with plusnet.

The company I went with signed me up strate away no issues when he came though it had already attached the line from the pole just had to feed it to the house.

am I allowed to say who I went with?

P.S BT, SKY, talktalk also could not sign me up.

Re: It goodbye to plusnet after 23 year just under

Townman — Wed, 11 Jan 2023 23:15:41 GMT

Clearly a BT Openreach database error then.

Re: It goodbye to plusnet after 23 year just under

pjmarsh — Wed, 11 Jan 2023 23:23:48 GMT

Most probably an Openreach database error then. Those other ISPs you’ve listed also use Openreach. It may be worth you completing the form Gandalf linked to and seeing if you can get it corrected. Whilst that won’t really help you now as you’ve gone with an AltNet, it may help you with options in the future should you (or anyone else in your house) want to consider an Openreach based line in the future.

Edit: Townman types faster than me on my phone!

Re: It goodbye to plusnet after 23 year just under

deanmrd — Wed, 11 Jan 2023 23:28:37 GMT

Maybe it was meant to be

In 14 month if plusnet do the same kinda deal as my current provider then up and down I would be more than happy to switch back. And also the price may go down.

I filled out the form to update them.

thanks

Dean

Re: It goodbye to plusnet after 23 year just under

webby41 — Thu, 12 Jan 2023 17:53:01 GMT

I had my broadband supplied by Plus.net for over ten years and even recommended them to others. However, when I wanted to get fibre to my premises they could not supply the service. Now they say that if I leave them I will get sued for breach of contract and they want a severance payment of £285.51

I just feel sad that Plus.net who shout a lot about their treatment of customers and whom I supported for over ten years with a sub-standard service could only keep repeating "You signed a contract" when they could not supply the service that I required.

I feel sad that Plus.net showed no empathy or goodwill whatsoever to an 80 year old pensioner only an hard-nosed 'this is business' approach without sympathy or compassion.

Shame on you Plus.net.

Re: It goodbye to plusnet after 23 year just under

jab1 — Thu, 12 Jan 2023 18:01:08 GMT

@webby41 Why do they say you can't get FTTP. What does BT Broadband say your available services are?

Re: It goodbye to plusnet after 23 year just under

webby41 — Thu, 12 Jan 2023 18:58:54 GMT

OpenReach are not installing FTTP until after 2024 (so I'm told by Plusnet)

City Fibre have already laid the cables and offering 900 Mbs.

My Plus.net cabinet is about 200 yds away but the copper FTTC was routed at nearly a kilometre giving me the long line problem that I put up with for 10 yrs.

Re: It goodbye to plusnet after 23 year just under

jab1 — Thu, 12 Jan 2023 19:04:20 GMT

Ah, so you are wanting to leave Plusnet part way through a contract, therefore breaking it. They are legally entitled to charge you to do so.

The cable routing decision is BT/OR's - absolutely nothing to do with PN.