topic Fault reporting - Quickest way - troubleshoot by text in Plusnet Feedback

Fault reporting - Quickest way - troubleshoot by text

rhohne — Sun, 01 Jan 2023 10:07:39 GMT

The information on how to associate your landline number with a phone or broadband fault appears to have disappeared from the following help pages https://www.plus.net/help/report-a-problem/phone/#phone and https://www.plus.net/help/report-a-problem/broadband/#broadband

https://www.plus.net/help/report-a-problem/phone/#phone
Text PHONE followed by your landline number to 07800008121. <----------missing
e.g. PHONE 01234567891 (charge may apply at your standard rate)

https://www.plus.net/help/report-a-problem/broadband/#broadband
Text HELP followed by your landline number to 07800008121. <----------missing
e.g. HELP 01234567891 (charge may apply at your standard rate)

Re: Fault reporting - Quickest way - troubleshoot by text

Townman — Mon, 02 Jan 2023 10:45:18 GMT

@JonoH - is this your space?

Re: Fault reporting - Quickest way - troubleshoot by text

Gandalf — Mon, 02 Jan 2023 17:50:43 GMT

As far as I’m aware the text system automatically identifies the right account from the mobile number used, but if it has difficulty then it’ll ask for the landline number.

Re: Fault reporting - Quickest way - troubleshoot by text

Townman — Mon, 02 Jan 2023 18:34:39 GMT

Ouch!!

George Orwell 1984 - Plusnet can associate a mobile number with a landline service … well guess maybe! Wonder what happens if I wanted to use my phone to arrange an automated test on one of my referral’s account?

Re: Fault reporting - Quickest way - troubleshoot by text

Gandalf — Mon, 02 Jan 2023 21:55:59 GMT

I believe you’d be provided with the option to message the landline number of the right account or request a call.

Re: Fault reporting - Quickest way - troubleshoot by text

MisterW — Tue, 03 Jan 2023 08:04:29 GMT

Doesnt that assume that the mobile is NOT registered as a contact on ANY account ?

If its regjistered on an account , then isnt it going to assume thats the account to be tested ?

Or does it detect there isnt a faukt and then ask for a phone number ?