topic Shocking customer service today in Plusnet Feedback

Shocking customer service today

sparkymarcopolo — Mon, 19 Dec 2022 11:06:31 GMT

Not impressed with customer service today...one line responses and not a care towards my query at all!

I pulled him up on his professionalism and it seemed to go straight over his head...shocking!

It's not what I've come to expect from them!

Re: Shocking customer service today

jab1 — Mon, 19 Dec 2022 11:30:04 GMT

Rather a sparse comment. A little more constructive detail might help.

Re: Shocking customer service today

sparkymarcopolo — Mon, 19 Dec 2022 13:20:02 GMT

It was a very brief summary of my opinion, constructive or not...take it how you want

Re: Shocking customer service today

willcutforth — Sat, 24 Dec 2022 11:50:53 GMT

Hey there @sparkymarcopolo

Sorry for the delay in getting back to you. We're rather busy at the min.

I'm really sorry about the recent experience with calling up, it's 100% not something we want people to experience. I will listen to the call and pass the feedback on for you. If you can inbox me your username that would be great