topic Re: The Future of PlusNet is Under Review in Plusnet Feedback

The Future of PlusNet is Under Review

cwaite — Mon, 05 Sep 2022 21:21:12 GMT

Just seen this article which says PlusNet as a brand of its own could end, sad if it’s true.

https://rxtvinfo.com/2022/that-wont-do-plusnets-future-under-assessment

Re: The Future of PlusNet is Under Review

Baldrick1 — Mon, 05 Sep 2022 22:14:46 GMT

Moved from Everything Else to Plusnet Feedback

Re: The Future of PlusNet is Under Review

JonoH — Tue, 06 Sep 2022 09:18:29 GMT

I don't think it's a surprise to anyone to learn that EE, Plusnet and BT are all competing for the same customers.

In the near future we'll be able to communicate our strategy to ensure each of the three brands are doing what they do best, for the segment of the market they serve best.

Re: The Future of PlusNet is Under Review

corringham — Tue, 06 Sep 2022 09:22:23 GMT

It has seemed obvious to me that it has been "under review" for several years. They have gradually been trimming all the legacy features - business support is something I'm surprised they've kept so far as they are not set up to support businesses (unless they have very simple requirements).

BTW I don't see why this topic is better in "Plusnet Feedback" than "Everything Else" as it isn't relating to feedback.

Re: The Future of PlusNet is Under Review

bill888 — Tue, 06 Sep 2022 09:33:38 GMT

Reading between the lines, does this suggest Plusnet customer with mobile contract will be migrated to EE.

If you wish to keep your fixed phone number before PSTN switch-off, then affected Plusnet customers will be migrated to EE or BT.

Leaving Plusnet to offer just low cost broadband services going forward if brand is retained.....

Re: The Future of PlusNet is Under Review

Anonymous — Tue, 06 Sep 2022 09:36:18 GMT

@JonoH wrote:

In the near future we'll be able to communicate our strategy to ensure each of the three brands are doing what they do best

I was trying to post a reply to this statement by asking - "so what exactly IS Plusnet doing best at ?"

and got the following error message which sums it up really !

Re: The Future of PlusNet is Under Review

JonoH — Tue, 06 Sep 2022 09:38:20 GMT

@bill888 wrote:

Reading between the lines, does this suggest Plusnet customer with mobile contract will be migrated to EE.

No, it does not.

@bill888 wrote:

Leaving Plusnet to offer just low cost broadband services going .

Our position is that of the groups value proposition, that is our strength and is the segment of the market we will be aiming for, but not just in broadband.

Re: The Future of PlusNet is Under Review

corringham — Tue, 06 Sep 2022 10:14:48 GMT

@JonoH wrote:

Our position is that of the groups value proposition, that is our strength and is the segment of the market we will be aiming for, but not just in broadband.

The group's value proposition - but without a social tariff? BT as the premium proposition aimed at business and government is currently the only one with a social tariff. Looks like there is still some work to do...

Re: The Future of PlusNet is Under Review

IngeJones — Wed, 07 Sep 2022 14:20:39 GMT

Well we're hanging on as long as possible, as Plusnet gave us a fixed IP which we need at the moment. I don't suppose they hand them out any longer, and none of the other large providers like BT do. I asked BT if we could have a business account so that we could have one and the automaton said "no because you're not a business". I would hate to be a customer of theirs and have to use their customer service people if something went wrong.

Re: The Future of PlusNet is Under Review

MisterW — Wed, 07 Sep 2022 14:30:21 GMT

I don't suppose they hand them out any longer,

You can still get a single static IP. It's £5 one-off fee on a residential account , free on a business account.

Re: The Future of PlusNet is Under Review

Anonymous — Wed, 07 Sep 2022 21:48:30 GMT

ISPreview - BT Boss Says Future of Low Cost UK ISP Plusnet is Under Review

Re: The Future of PlusNet is Under Review

Protech — Wed, 07 Sep 2022 22:05:01 GMT

The direction of travel for Plusnet has been clear for some time. The legacy products are being retired one by one, the eventual outcome of which will be a slimmed down ISP offering basic Internet connectivity and voice services via the mobile platform.
The omission of voice services on the new full fibre product would seem to support this view.
In effect it would transition to a wires only service, which if delivered in a cost effective and reliable manner, could be a viable way forward to keep Plusnet as the BT value brand.

Re: The Future of PlusNet is Under Review

billnotben — Wed, 07 Sep 2022 22:49:48 GMT

When I log into BT now I see a section marked "Great prizes from the BT family" see great offers from BT, EE, and Plusnet.

I'm guessing it won't be long until Plusnet, along with EE, are just sections on the BT home page.

Re: The Future of PlusNet is Under Review

JonoH — Thu, 08 Sep 2022 08:31:46 GMT

@billnotben wrote:

I'm guessing it won't be long until Plusnet, along with EE, are just sections on the BT home page.

Nope. I'll share more when I'm able but I can 100% assure you the plan isnt to merge PN and EE with BT under the BT banner

Re: The Future of PlusNet is Under Review

IngeJones — Thu, 08 Sep 2022 08:53:24 GMT

I got the impression they were going to reduce the overlap so each brand targets a different market. But I still think that if anyone with a Plusnet residential fixed IP gives it up, it will be very hard to get one back as a residential customer after the changes are complete.

Re: The Future of PlusNet is Under Review

billnotben — Thu, 08 Sep 2022 09:13:44 GMT

@JonoH wrote:

the plan isnt to merge PN and EE with BT under the BT banner

Maybe they are merging, maybe they are not merging, whatever you take that to mean. But they are already on the same page under the BT banner.

Re: The Future of PlusNet is Under Review

Billybob25 — Fri, 09 Sep 2022 19:20:34 GMT

I hope that this doesn't happen, I have been with Plusnet and it's predecessors Care4free and Madasafish for over 20 years. Never had any issues with the service.

Bill

Re: The Future of PlusNet is Under Review

daveplus — Sat, 10 Sep 2022 14:09:31 GMT

@Billybob25 Me too. I went through hell in a year withTalkTalk and joining PN was a revelation. I also have never had a problem wih PN.

Re: The Future of PlusNet is Under Review

pint — Sun, 11 Sep 2022 11:50:49 GMT

I joined plusnet about 18 years ago, and left for a better value deal earlier this year.

If Im correct that was just before the BT buyout, and over that time period Plusnet have changed signifficantly - a sort of slow death by a thouand cuts steered by the dead hand of BT

Dont spend money on TV advertising as customer growth is by word of mouth - gone

24/7 call centre availability - gone

webspace - gone

up to date call centre stats all openly published and even webcams at various points round plusnet - gone

line rental saver/pay a proportion up front - gone

and thats pretty much just the start

I stayed with plusnet for 18 years as each time when it came to contract renewal they were always helpful enthusiastic and keen to offer a competitve retention deal that made staying with plusnet worth it, the last time i tried to renew the pusnet staff seemed bored and had zero enthusiasm in even coming close to matching any deals on the market - even saying that Plusnet were a premium top tier ( not budget) service provider and thats whay whty are uable to price match as with plusnet you pay more for a premium ISP.

Now they have finaly started to offer FTTP but tats a complete dogs dinner, either lose your phone number or lose your email.

The big crunch will come when PSTN is switched off/migrated to Voip , although by then i expect Plusnet will be no more with customers transfered to EE and the call centre/support staff either receiving P45's or transfered to EE (EE basic broadband?)

Re: The Future of PlusNet is Under Review

pjmarsh — Mon, 12 Sep 2022 08:03:51 GMT

@pint, BT bought out Plusnet is 2006