topic Re: Contact etc in Plusnet Feedback

Contact etc

BB — Thu, 28 Apr 2022 15:01:34 GMT

Hi, I have been a customer for many years and have always been pleased with customer relations.

However I am gradually losing faith and not impressed of late.

I rang to query my bill and then asked to be transferred to Cancellations dept. He would not do this for me, I kept cool but terminated the call. I contacted them myself .

I get emails from PN listing open questions, but am not able to respond to them.

No point calling to complain , it takes too long, life is too short. No way of emailing.

If I was not still in contract I would have terminated . Totally disgusted

Re: Contact etc

gavmoulds — Thu, 28 Apr 2022 15:25:07 GMT

I have given up with plusnet. They claim award winning customer support. I have manged to log 2 complaints. Both have been completely ignored. They have now increased my monthly payment by 18 pounds a month and they simply will not respond. Dreadful.

Re: Contact etc

bmc — Thu, 28 Apr 2022 15:32:02 GMT

@BB

If you have an open question Login to your Members page and, once you find it, you can reply there.

Brian

Re: Contact etc

SammyM — Thu, 28 Apr 2022 15:43:37 GMT

Thank you for your time on the phone today, it was a pleasure speaking with you

I will absolutely review the call and I will post a response here, which is an open ticket in my own personal pool.

You can reply on this and I will pick this up on my working days, I will be out of the office at the weekend and back in Monday if you need me further.

Re: Contact etc

gavmoulds — Thu, 28 Apr 2022 16:03:18 GMT

What the hell are you talking about.

Re: Contact etc

Alex — Thu, 28 Apr 2022 16:08:55 GMT

@gavmoulds

Who are you talking to and what are referring to?

I can see you have a problem from your previous posts, if you can start your own thread with a bit more information then we can all try and help.

Re: Contact etc

Townman — Sat, 30 Apr 2022 12:34:54 GMT

@Alex

They never came back after the staff response last September.