Tricky to update card details

JPN — Sun, 27 Mar 2022 16:00:35 GMT

With an existing payment card expiring, and with timely email prompts from Plusnet, I just updated my card details in the account area. I was a bit bemused at first, because on the Bill/payments page, the footer on the webpage covered up the lower part of the main content, which meant that I could see the payment method section, but the button to do that was covered up and not accessible. This is using the Brave browser on a 24" screen on Windows 10.

The work-around was to go to the browser settings and reduce the zoom setting; then all the main text was accessible and I could proceed to change the card. When I returned to that page with the new lower zoom setting however, the button was covered up again!

I have successfully changed the card details, so no further action necessary, though you might have someone look at that page with that browser to see what's up.

Re: Tricky to update card details

dvorak — Mon, 28 Mar 2022 07:24:15 GMT

Moderators Note

This topic has been moved from My Account / Billing to Plusnet Feedback

Re: Tricky to update card details

Gandalf — Mon, 28 Mar 2022 08:36:36 GMT

Thanks for the feedback!

Do you see the same behaviour with other browsers?

topic Re: Tricky to update card details in Plusnet Feedback

Tricky to update card details

Re: Tricky to update card details

Re: Tricky to update card details