topic Re: Member centre incorrect contract details in Plusnet Feedback

Member centre incorrect contract details

Terranova667 — Sun, 20 Mar 2022 14:11:17 GMT

Hi, can someone from Plusnet staff look into a error in my members centre, it says i'm out of contract with start date being 9th March 2018 and end being 8th September 2019, I have no clue what these dates are for maybe a contract i had back then but it for sure not the one i'm on now, Current contract has a end date of May i can't remember the exact day, can this be looked into please and the correct details given, thank you.

Re: Member centre incorrect contract details

198kHz — Sun, 20 Mar 2022 15:51:25 GMT

Reported here - https://community.plus.net/t5/My-Account-Billing/18-month-contract-showing-as-12-months-in-revamped-Plusnet/td-p/1857799

a month ago, but no staff input.

Re: Member centre incorrect contract details

Anoush — Sun, 20 Mar 2022 16:10:12 GMT

We’ve already logged this issue and we’re actively working on it. It was reported here > https://community.plus.net/t5/My-Account-Billing/I-need-to-know-my-contract-end-date/m-p/1861145/highlight/true#M60038

Thanks for flagging though. Your contract would still be in place our side. It’s just the online member centres showing incorrect dates for some accounts.

Re: Member centre incorrect contract details

198kHz — Sun, 20 Mar 2022 22:34:31 GMT

Thanks @Anoush - missed that one.

Re: Member centre incorrect contract details

Terranova667 — Mon, 21 Mar 2022 11:32:30 GMT

Thanks for clearing that up, i've been away and such haven't been checking fourms and member centre as much as i usually do,and such wasn't aware it had already been flagged. @Anoush I take it i would still get the email with end of contract offer despite the member centre issue,

Re: Member centre incorrect contract details

adam945 — Mon, 21 Mar 2022 14:42:12 GMT

Hey @Terranova667, correct, despite the issues on the Member Centre at the moment, you should still receive your end of contract notification / offer within the last 30 days of your contract.