topic Re: Broadband speed in Plusnet Feedback

Broadband speed

Michael56 — Wed, 16 Feb 2022 12:25:42 GMT

What should I do when neighbours on either side both get in excess of 20mbs and I only get 10mbs if I am lucky! Plusnet say I get within the contracted speed, end of story.

Re: Broadband speed

Baldrick1 — Wed, 16 Feb 2022 13:59:07 GMT

@Michael56

First of all put your phone number in here, obscure the phone number and post the results here so that we can have a look at your estimated speed. https://www.broadbandchecker.btwholesale.com/#/ADSL

Also advise which Plusnet product you are on, ADSL or Fibre.

Re: Broadband speed

Michael56 — Sat, 19 Feb 2022 08:01:55 GMT

Don’t know how to post the result.
Tel is [Removed] and I am on ‘fibre’.

Moderators Note: Personal information removed

Re: Broadband speed

LaurenB — Thu, 17 Feb 2022 11:39:23 GMT

Hiya @Michael56, thanks for getting in touch. I am sorry that you are seeing speeds lower than your neighbours.

I have tested your line and this hasn't highlighted any issues, we are seeing a stable connection and a sync speed of 14mb. Whilst you are towards the lower end of your estimates, you are above your minimum guaranteed.

If not already, I would advise to connect to your property's test socket for a couple of days, just to see if that makes any improvement. You can find further help on this here: https://community.plus.net/t5/Library/Testing-From-The-Master-Socket/ba-p/1322242

let us know how you get on.