topic Re: Is there an online alternative to texting feedback? in Plusnet Feedback

Is there an online alternative to texting feedback?

Jimbo2 — Sat, 22 Jan 2022 13:11:32 GMT

Whenever I call customer feedback, I get texts asking me to text back my feedback. This is so annoying. I refuse to spend money on texts just to send feedback. There should be an email feedback system which is free and easy.

There should also be a free way to stop these irritating texts.

Re: Is there an online alternative to texting feedback?

jab1 — Sat, 22 Jan 2022 13:13:39 GMT

Just ignore them - you are under no obligation to reply

Re: Is there an online alternative to texting feedback?

Jimbo2 — Sat, 22 Jan 2022 13:25:50 GMT

I do like providing feedback though so it's a shame I can't.

Re: Is there an online alternative to texting feedback?

Gandalf — Sat, 22 Jan 2022 13:44:24 GMT

Texting the feedback to us will put it through our systems for the relevant adviser & manager to see.

However, feel free to private message me or post here (after all, this is a Feedback board) your feedback and I'll be happy to see what I can do to pass it along for you.

(As with all feedback, we appreciate it but we can't guarantee we can come back to you but we will do if we're able)