topic Re: Time for contract reform? in Plusnet Feedback

Time for contract reform?

briston — Sat, 08 Jan 2022 17:07:49 GMT

Considering the car insurance industry has been obliged to end new customer incentives is it not time the ISP industry did the same. My contact renewal is more than a new customer. The joke is I can move to BT or especially move to EE , both the same company really as Plusnet, get their incentives and pay less.

Re: Time for contract reform?

quelquod — Sat, 15 Jan 2022 15:43:15 GMT

A long standing unfairness.

the crazy thing is that if you can be bothered you can just shuttle between BT and PN taking a new customer offer each time and getting exactly the same service from exactly the same equipment all the time.

Re: Time for contract reform?

briston — Wed, 19 Jan 2022 09:52:34 GMT

And how about this one.
Hub2 is only offer to new customers or upgrading customers. Of course I could have not recontracted, my wife could take out a new contract at the same price as what I have recontracted, got a £60 voucher and a hub 2.
But as per usually left hand does not know what the right hand is doing. Look at the confusion on a thread about bringing a hub 2. It's a case of oh yes you can't have a hub 2, oh no you can.
Why did I recontact? I actually gave notice but sadly contacted COVID which knocked me for 6 so did not have the energy or will to arrange something else. Happily I'm better now but with a 18 month contract.